Real Time Protection not working

[BrooksNYC]

Hiya, gang.

Am having the same issue with malware protections turned "off" (and no way to turn them on).

I've attached my support logs below. Am sure it's a false alarm, but at your convenience, would you have a quick look? Thanks.

Brooks

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Malwarebytes version: 3.4.5.2467
Windows 7 Pro x64, SP1

mbst-grab-results.zip

[vbarytskyy]

Using MBST, could you run "Clean" from Advanced Options and allow it to reinstall Malwarebytes (after reboot). Let us know how it goes.

 

Thank you

[Idb]

Hi,

 

I am experiencing a similar problem: I can't switch on the web protection; all other buttons can be switched on and off

Product Malwarebytes Premium, version 3.4.5.2467

Windows 7 premium home

How can I solve this?

[plb4333]

42 minutes ago, Idb said:

Hi,

 

I am experiencing a similar problem: I can't switch on the web protection; all other buttons can be switched on and off

Product Malwarebytes Premium, version 3.4.5.2467

Windows 7 premium home

How can I solve this?

Look at the post above your's. The possible solution by vbarytskyy

[exile360]

If that doesn't work, then please do the following:

Right-click on the Malwarebytes tray icon and select Quit Malwarebytes and click Yes to the User Account Control prompt
Next, click on START and type cmd in the search box and once you see cmd.exe listed at the top, right-click on it and select Run as administrator.  This should open up a command prompt.
In the command prompt, enter the following text and press Enter:

SC DELETE MBAMWebProtection

Once that is done, open Malwarebytes again and Web Protection should work.  Also check to make sure that all of the other protection components are turned on as they may have been disabled when you deleted that item, but you should be able to turn all of them back on and they should all be functioning normally after that.  Please let us know if it does not resolve the issue or if there are any additional problems.

[BrooksNYC]

All fixed. I let MBST reinstall Malwarebytes, and that did the trick.

Vbarytskyy and exile360, I appreciate your help. Thanks!

Brooks

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Malwarebytes version: 3.4.5.2467
Windows 7 Pro x64, SP1

[exile360]

Excellent, thanks for letting us know