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Windows 10 Taskbar/Start Menu/Search Bar/Taskbar Icons not working


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Sorry, this isn't a malware. But I need help since you guys are the smartest ones out there, so basically I heard windows 10 had issues with windows 10 store. I need help repairing my Windows 10 Taskbar/Start Menu/Search Bar/Taskbar Icons, please. If there is any way to fix this stupid thing, I won't ever use windows 10 store. I just need help for this situation please guys :D.

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  • Root Admin

Hello @ItzHype64 and :welcome:

I seriously doubt this is malware but we'll go ahead and scan your computer for any potential threats.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

The Malwarebytes scan shows you did not ask it to remove what it found. I'm not seeing the log from the AdwCleaner either.

Please run the scans again and make sure you have it remove what it finds and reboot the computer. The post back all new logs.

Thank you

Ron

 

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# -------------------------------
# Malwarebytes AdwCleaner 7.1.1.0
# -------------------------------
# Build:    04-27-2018
# Database: 2018-05-02.2
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    05-04-2018
# Duration: 00:00:21
# OS:       Windows 10 Home
# Scanned:  40818
# Detected: 2


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

PUP.Optional.Legacy             Ask
PUP.Optional.Legacy             AOL

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########
Already removed it. Just now.

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No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted       Ask
Deleted       AOL

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************


########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

 

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  • Root Admin

If you look at the ADDITIONS.TXT log in this section:

 

==================== MSCONFIG/TASK MANAGER disabled items ==

You can see you're stopping a LOT of programs, applications, and/or services from running. Including our own program Malwarebytes

If at all possible you should really try to uninstall any programs you don't want or simply remove their registry entries or file startup group entries for any item you don't want starting each time the computer starts.

Windows 10 is a bit different than previous versions of Windows in how it allows you to prevent startup items. It now uses both MSCONFIG as well as the Task Manager

Please review that list and remove our program listing as well as much of things as you can. In the long run it will be a better managed computer by not having to disable entries like that. If not used remove entries from the registry or however it is loading or if an app or program not used simply uninstall it.

 

That said. The computer does not appear to be infected. The browsers on the other hand do have some junk in them and resetting them to default would be a good thing. That may not correct the issue you're having though.

 

Please open an elevated admin command prompt and type in the following and press the Enter key. When done, please show me a screen shot of the results.

 

SFC    /SCANNOW

 

Thanks

Ron

 

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  • Root Admin

Well that's good (sort of) we know that the computer is not infected and the operating system files are in good shape.

One last thing. Click on Start and type in  "Check for updates" then click to check online for Windows updates. Let me know if it finds any updates and if the issue is fixed or still having an issue.

 

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