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Desperately need help, system in dire shape, attempted malware removal.


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Hi there.. I am at my wits end, trying to recover my system's functions.

- I deeply apologise for the wall of text, but I wanted to include as much info as I can before I forget anything. 

1: Months ago, I downloaded some mods for my games and one download in particular did extra shady things. My chrome, task bar and system got "hijacked" and cyka-blyat-ified. Everything was in russian and there was this mail.ru and.. Komlet(can't remember the exact spelling) thing.

I downloaded malwarebytes and spybot to scan for threats and cleaned it up(or so I thought). Things seemed fine, with one exception. I noticed that when I tried to download normal files off the internet(actual, safe documents), my downloads would sometimes get "redirected" to download a rar within a rar that Windows defender would detect as.. Something software bundler Ogimant.b?

2: Today, when I downloaded the discord app. I noticed the download became one of those rar within a rar. The usual pop up asked if I want to give it permission to run, but I did not click yes. I alt tabbed to look up the developer signature thing, some LLC.. Tol-korg or something like that. Suddenly the whole mail.ru thing happened again and things started going downhill. 

I did what I did last time, downloaded malwarebytes and it detected malware and I deleted them, restarted my computer and started removing the rest of the Russian crap settings done to my chrome manually. I noticed that one of my extensions stopped working and I tried redownloading it but none of my downloads would finish. I tried downloading different things like themes and mbar, they would "finish" download(for example 5mb/5mb) but would not actually finish. I could not reset my chrome either and when I tried to uninstall it, things got really nasty.

3: I can't remember the exact order of things I tried next, but I've been at it the whole day. None of my browsers or control panels will start up now, or if they do they will just be non responsive. I've tried a lot of different malware/virus removers, some of them find things to quarantine and I delete the quarantined items. I've previously "resettled" my hosts file. My rkill says there's nothing wrong either. I've tried system restore(through restarting into safe mode, since I can't access the control panel). I tried resetting my windows 10 but I only get some error message like "something is preventing your windows 10 reset". Currently the only browser I can access is steam big picture. 

4: I have access to an external thumb drive, an Internet connection and my neighbour's laptop. That's how I've been installing different antiviruses to try to fix the problem today. 

Please send help. Let me know if you have further questions or advice. My eternal gratitude. 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.
    image.png
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
    image.png
  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.
    _frst_scan.jpg.d10e66dc03e35ede4fdcba12b
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply and Follow this topic to get notified when an expert has replied. Click "Reveal Hidden Contents" below for details.

Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

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After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post.

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Please Note the Following:

  • One of our expert helpers will give you one-on-one assistance when one becomes available.
  • Refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Do not 'bump' or add a reply to your topic once it is started. Topics which appear to have replies are considered to have a helper assisting them and may be overlooked, resulting in a longer waiting period for help
  • If you're using Peer 2 Peer software such as uTorrent or similar, please completely disable it from running while being assisted here.

Troubleshooting Tips

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Additional info: Just remembered that I've got the notification: "G" is preventing shutdown, and upon rebooting: 20180428_185650.thumb.jpg.0c678a410953cf101691e5bc1cb30a6f.jpga few times today while trying to remove the problem.

I tried to run farbar but something is causing it to not respond. I found a work-about by launching it via command prompt, after holding down shift to restart my computer. However, my FRST UI looked different from your example, 20180429_013041.thumb.jpg.c9244287b738c479e9657959a2669802.jpgI do not have half of the option boxes compared to your example, nor the additional.txt thing.

Attached also are some of my malwarebyte scan logs, labeled in hrs(sorry I'm a military man and this is the neatest way I know to tell time), from throughout today. Hopefully there's useful information in there about what we're dealing with. Note, the 2300hrs+ ones were after I tried system restore to the earliest checkpoint I had. 

malwarebytes2335hrs.txt

FRST.txt

malwarebytes1632hrs.txt

malwarebytes1641hrs.txt

malwarebytes1717hrs.txt

malwarebytes1724hrs.txt

malwarebytes2317hrs.txt

List of antivirus/malware/adware/trojan removers I've tried:

- Malwarebytes,

- Adwcleaner, 

- Mbar(only got it to run twice, most of the time nothing happens but when I try to open again it says something about it already being open and I'm opening a second instance of it) 

- eset(found my other antivirus as threat and cannot remove anything without paying) 

- hitmanpro

- zemana

- tdsskiller and rkill

Edited by vcxlll
Additional images from mobile and more info.
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  • 2 weeks later...
  • Root Admin

Hello @vcxlll

Sorry for the delay. Just now saw your post.

Please do the following from Normal Mode. Make sure you put a check mark on the Additions.txt check box and get that log too.

 

 

 

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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