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Unable to check now because update check is already in progress


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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
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  • Click the Gather Logs button
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  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
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Hello and Welcome

Lets try this new tool called Malwarebytes Support Tool to gather some logs.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  6. Click the Advanced Options link
  7. The Advanced Options page has two options, please choose one:
    • Gather Logs: Collects troubleshooting information from the computer using Check and Grab functionality. As part of this process, Farbar Recovery Scan Tool (FRST) is also run to perform a complete diagnosis of the computer. The troubleshooting information is saved to a file on the Desktop named mbst-grab-results.zip. This file can be added as an email attachment or uploaded to a forum post and will assist your Malwarebytes Support agent with troubleshooting the issue currently being experienced.
    • Clean: Performs an automated uninstallation of all Malwarebytes products currently installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. This process may require a reboot of the computer, which must be manually consented to.
  8. To provide logs for review click the Gather Logs button
  9. A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  10. Upon completion, click OK
  11. A file named mbst-grab-results.zip will be saved to your Desktop
  12. Please attach the file in your next reply.

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Quite strangely, the problem with loading Malwarebytes updates only affects my Windows device, whereas Android updates reach my tablet without any hindrance.

Could it be related perhaps to Telegram blocking in Russia? Because local regulator has gone nuts in its relentless attempts to block everything that is not even related to Telegram, using Telegram as an excuse for doing so.

Is Malwarebytes able to offer any alternative proxy routes for Russian users perhaps?

Edited by jbionic2010
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