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Windows Process Manager 32 Bit eating away my computer. Please help

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Hello,

I have recently discovered this virus through my task manager that is called Windows Process Manager 32 Bit and it has been killing my cpu performance and eating my battery life. I have researched for hours and hours to solve this problem and I realized that I cannot remove it on my own and I need help. I have malware bytes installed and I have attached my malwarebytes scan report. I have also downloaded the FRST program and attached my FRST.txt file and the addition.txt file.  I would greatly appreciate any help ASAP.

Thank You

scan log for Malware bytes.txt

Addition.txt

FRST.txt

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.
    image.png
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
    image.png
  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.
    _frst_scan.jpg.d10e66dc03e35ede4fdcba12b
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply and Follow this topic to get notified when an expert has replied. Click "Reveal Hidden Contents" below for details.

Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

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Troubleshooting Tips

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I have also used the malwarebytes anti-rootkit (mbar.cmd) and removed any threats and deleted them from the quarantined section. Yet the problem still persists heavily. I attached a screenshot of my task manager.There is also a background process named wmcagent 32bit that I cannot access the file of because I do not have permission, even though I am the only user and the admin on this computer. There could also be more files that I do not know about. I have attached screenshots.

malware 1.PNG

malware 2.PNG

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Hello mbeast and welcome to Malwarebytes,

Your logs show smartservice infection, to remove smartservice you need access to a known to be clean PC and USB Flashdrive 4gb or over.

First,

On sick PC do the following:

Select the Windows key and X key together, from the xmenu select Command Prompt (Admin)

At the prompt either type or copy/paste the following commands, select enter after each command:

bcdedit.exe /set {bootmgr} displaybootmenu yes
bcdedit.exe /set {default} recoveryenabled yes
exit


Next,

Boot up your spare PC plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate...

Next,

On that same PC downoad and save FRST to same Flash drive, make sure to get the correct version, if you are unsure d/l and save both, only the correct one will run. Do not plug Flash Drive into sick PC until booted to Recovery Environment.

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Next,

Boot sick PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Next,

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

user posted image


From that window select "Troubleshoot"


user posted image


From the next window select "Advance Options"


user posted image


From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" or "My PC" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


Leave the infected PC in Recovery mode, post the produced log from your flash drive via the spare PC....

Thank you,

Kevin..

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Hello mbeast,

Boot the sick PC back to Normal mode and continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also let me know if there are any remaining issues or concerns...

Thank you,

Kevin...

 

fixlist.txt

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Hello,

I completed all the steps you told me to do. Thank you very much I greatly appreciate all your help. From what I am seeing, the windows processor manager 32 bit is no longer shown in my task manager, hopefully it has dissapeared from my system. Here are all the logs you have asked from me attached. The file named scan report is from the malware bytes report.

AdwCleaner[C01].txt

MSRT log results.txt

scan report.txt

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I also have this random thing in my  task manager when I go into the startup tab. Im not sure what it is but it just called program with no publisher. I attached a screenshot. Should I be worried?

malware 3.PNG

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Can you right click on each entry named Program and select "Open File Location" what address do you get..

You have not posted the log from FRST fix, "fixlog.txt"

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sorry i had forgotten to post the fixlog. Here it is attached. Also the open file location is unavailbale for me to press, it is grayed out.

Fixlog.txt

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Right click on each entry named program and select "Properties" in the new window with General tab selected what location is given for each entry..?

Edited by kevinf80

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when I right click on them the only options I can press are search online and enable, I cannot press the properties or the show in folder buttons.

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Run the following:

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

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I looked it up on google and it says that it could be just a program or a virus that was removed but the temporary file is still there for some odd reason. This is the link I pressed on. Should I follow their instructions?

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I cannot access the sophos link that you have posted. It just takes me to a browser and says not found.

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Apologies for the sophos link, not sure why that stopped working. Try here: https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx

Next,

Download and install CCleaner from here:

http://www.piriform.com/ccleaner/builds

Make sure to go for the slim version it should have no unwanted extras that some free software may carry... 

Run CCleaner, from the main GUI Select > Cleaner > Run Cleaner > all temp files and caches will be deleted/emptied 

Next, 

Select > Registry > "Scan for Issues" > with all found entries checked select > "Fix Selected Issues" follow prompts to make back up and remove all entries...

When CCleaner is finished reboot... Check Startup entries and see if the two remnant programs have gone...
 
Thanks,
 
Kevin

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Thank you so much Kevin, truly you have been a life saver. I ran sophos and it found no issues and then I ran cc cleaner and deleted all the extra files and fixed all the issues and after restarting the program disaIMG_5933.jpg.65dd176d776cf875d6fc8b5f56d36448.jpgapareadIMG_5933.jpg.65dd176d776cf875d6fc8b5f56d36448.jpg from the task manager. Thank you very much. I could not get my laptop into recovery environment so I had to use a restore disk to get it into windows RE. Now every time I restart my computer, before the asus booting screen it gives me this option, as if I have my recovery disk still plugged in, which I dont. I attached the image. This is not a big issue for me so I am okay with it, but i was wondering whether you could help me fix it or not. If not I am good to go!

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Run the following and see if that restart issue has cleared:

Select the Windows key and X key together, from the xmenu select Command Prompt (Admin)

At the prompt either type or copy/paste the following commands, select enter after each command:

bcdedit /set {bootmgr} displaybootmenu no
Exit
 
Reboot when complete.....

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Yes it has fixed my issue! Thank you very much Kevin! I think all my issues are solved now, is there anything else you would like me to do?

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We can now clean up, after this you should be good to go....

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

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I have done so, thank you very much for your time and effort Kevin, I greatly appreciate it!

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You`re very welcome mbeast, it was a pleasure to work with you...

Regards,

Kevin....

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You as well. This is the first time i have ever used a forum in my whole life, you made it an excellent experience. i appreciate it!

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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