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ShaunB

Deleting Quarantine Item that no longer exists

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After the issue a few months back (cpu going to 100%), where some of our machines had their databases/folders deleted to regain control. It seems the console and the clients are out of sync.

When deleting items from quarantine, the client can't delete what it thinks no longer exists. 

2018-04-23 08:08:02,614-05:00 [103] ERROR MBAMPlugin Error in calling DeleteQuarantineItems for clientID: Endpoint Agent:acbc4c49-0274-476e-a95b-0ce25470d31b, error code: CCErrorNoMatchingItem, winErrorCode: 0.

So the items stay in the console quarantine forever

 

Also, we have deleted a few clients, and still see their quarantined items are still in the console UI. Do these purge after some time? It would be good if when a client is deleted... all console/quarantined items are deleted also. (or purged after some time)


Thanks

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We have this exact same issue. I submitted a ticket on this earlier today. I'll post a solution if they have one.

 

Nance

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