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How to get help removing a PUP


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Hi Pissed :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Can you provide me the log showing the PUP.Optional.Legacy detection?

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Thanks Aura for responding. Both my PC and 2 Laptops were infected with PUP.Optional.Legacy. I suspect I piched it up while opening a link on Reddit as that's when my Chrome Browser acted crazy for a few minutes. I followed the Instructions given to rid my PC 

and it worked for a day but came back.

Then I discovered my Laptop was infected and Posted this

I then received an email from Advanced Setup to follow instructions in this thread https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

This did not remove the Malware so I proceeded to uninstall Chrome, delete the AppData Folders and the Google Folder in ProgramFiles(86) and ran ADWCleaner 7.1.0.0 and reinstalled Chrome but never logged in and Malware stayed removed.

I then ran ADWCl;eaner on my PC and discovered the same PUP was back so I unsynced Chrome, Uninstalled Chrome, deleted all Directories and ran FRST64 and Fixlist again. I then scanned with ADWCleaner and found no Malware. I then re-installed Chrome on my PC from Googles site using Edge and I did not login or sync and scanned with ADWCleaner and after another Scan there shows no Malware. I then Logged into Chrome and turned in sync (I had erased all data on Chrome Servers, so no bookmarks even) and the PUP.Optional.Legacy was back.

I then checked Laptop and the PUP was back on it after I logged On Chrome and synced the data.

So I am back to square one.

AdwCleaner[C20]_PC.txt

AdwCleaner[S07]_Laptop.txt

AdwCleaner[S20]_PC.txt

AdwCleaner[C07]_Laptop.txt

Edited by Pissed
Had to enclose text files
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2 hours ago, Aura said:

That's good news :) Were there any other issues to address, or that was it?

Other than why I keep getting these PUP infections running MalwareBytes Premium and Windows Defender. I suspect they are getting in through Chrome when on Reddit.

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33 minutes ago, Aura said:

Can you provide me a few example of these notifications? They should be listed under the Report tab in Malwarebytes.

Sorry but MalwareBytes doesn't detect them. Resort to adwcleaner and HitmanPro. Also this ir a new install so only PUP was PUP.Optional.Legacy was detected by adwcleaner.

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7 hours ago, Pissed said:

Sorry but MalwareBytes doesn't detect them. Resort to adwcleaner and HitmanPro. Also this ir a new install so only PUP was PUP.Optional.Legacy was detected by adwcleaner.

I just reinstalled Win10x64 and Chrome. After Chrome installation I had a positive for PUP.OPtional.Legacy. The PUP is in the Chrome Installation Files.

AdwCleaner[C01].txt

AdwCleaner[C02].txt

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1 hour ago, Aura said:

Hi Pissed,

Are you still with me?

Yeah still here. Looks like my infection is gone. I have added AVG to my arsenal and use Firefox with the NoScript Plugin for unknown web sites like those found in Reddit. This last PUP might have messed up my HDD as it's Recycle Bin had 300 GB of files in it that I couldn't delete as well as missing files on drive. Either a PUP or a Hack.

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I really doubt that this PUP added 300GB of files to your Recycle Bin. Since it was simply a saved search engine.

Are there any other issues to address, or that was it?

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3 minutes ago, Aura said:

I really doubt that this PUP added 300GB of files to your Recycle Bin. Since it was simply a saved search engine.

Are there any other issues to address, or that was it?

That was it thanks again.

Until next time.

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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