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HijackThis log - Virus disabling my Norton


typoz
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My computer is booting up fine with Norton showing in the system tray at lower right. Then it eventually gives me a warning message in a pop-up window: "Symantic Service Framework encountered a problem and needed to close." Shortly after closing the error window, the Norton icon disappears from the system tray and I am unable to restart Norton at that point without rebooting the computer.

I ran MalwareBytes and got about 200 error files. When I tried to just have MWB remove them, the program locked up and I had to reboot. A rescan showed that the files were still there.

Here's my HijackThis log. Thanks for your help!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:33:58 PM, on 8/26/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16876)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Dantz\Retrospect\retrorun.exe

C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\system32\RUNDLL32.EXE

C:\WINDOWS\system32\WDBtnMgr.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

C:\Program Files\Logitech\QuickCam\Quickcam.exe

C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe

C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe

C:\WINDOWS\system32\ctfmon.exe

C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe

C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Southwest Airlines\Ding\Ding.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Skype\Plugin Manager\skypePM.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Juniper Networks\Network Connect 6.0.0\dsNetworkConnect.exe

C:\WINDOWS\system32\mstsc.exe

C:\Program Files\IEPro\MiniDM.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kens5.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O1 - Hosts: 147.136.249.30 extranet.belo.com

O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll

O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL

O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\IPSBHO.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: {bc905a9e-abea-1a99-ee54-3f098f81f6cd} - {dc6f18f8-90f3-45ee-99a1-aebae9a509cb} - (no file)

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll

O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"

O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide

O4 - HKLM\..\Run: [MyWebSearch Plugin] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\M3PLUGIN.DLL,UPF

O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w

O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe

O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe

O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"

O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZJxdm025REUS

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll

O9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll

O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll

O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...etup1.0.1.1.cab

O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/activedata/nprdtinf.cab

O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/67/install/gtdownls.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = corp.belo.com,belo.com,belocorp.com,lab11.test.belo.com,bbc-osi.belo.com,pe.belo.com,pe.com,bi.belo.com,pressenterprise.com,belocorp.com,tdm

n.com,tdmn.belo.com,dallasnews.com,kens.belo.com,kgw.belo.com,khou.belo.com,hous

t

on.khou.belo.com,king.belo.com,kmov.belo.com,kmsb.belo.com,kttu.belo.com,krem.be

l

o.com,ktft.belo.com,ktvb.belo.com,azfamily.com,ktvk.belo.com,kvue.belo.com,nwcn.

b

elo.com,projo.belo.com,projo.com,providence.com,providencejournal.com,txcn.belo.

c

om,wcnc.belo.com,wcnc-tv.com,wcnc.com,wfaa.belo.com,whas.belo.com,wvec.belo.com,wwl.belo.com,satx.rr.c

om

O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = corp.belo.com,belo.com,belocorp.com,lab11.test.belo.com,bbc-osi.belo.com,pe.belo.com,pe.com,bi.belo.com,pressenterprise.com,belocorp.com,tdm

n.com,tdmn.belo.com,dallasnews.com,kens.belo.com,kgw.belo.com,khou.belo.com,hous

t

on.khou.belo.com,king.belo.com,kmov.belo.com,kmsb.belo.com,kttu.belo.com,krem.be

l

o.com,ktft.belo.com,ktvb.belo.com,azfamily.com,ktvk.belo.com,kvue.belo.com,nwcn.

b

elo.com,projo.belo.com,projo.com,providence.com,providencejournal.com,txcn.belo.

c

om,wcnc.belo.com,wcnc-tv.com,wcnc.com,wfaa.belo.com,whas.belo.com,wvec.belo.com,wwl.belo.com,satx.rr.c

om

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = corp.belo.com,belo.com,belocorp.com,lab11.test.belo.com,bbc-osi.belo.com,pe.belo.com,pe.com,bi.belo.com,pressenterprise.com,belocorp.com,tdm

n.com,tdmn.belo.com,dallasnews.com,kens.belo.com,kgw.belo.com,khou.belo.com,hous

t

on.khou.belo.com,king.belo.com,kmov.belo.com,kmsb.belo.com,kttu.belo.com,krem.be

l

o.com,ktft.belo.com,ktvb.belo.com,azfamily.com,ktvk.belo.com,kvue.belo.com,nwcn.

b

elo.com,projo.belo.com,projo.com,providence.com,providencejournal.com,txcn.belo.

c

om,wcnc.belo.com,wcnc-tv.com,wcnc.com,wfaa.belo.com,whas.belo.com,wvec.belo.com,wwl.belo.com,satx.rr.c

om

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll

O20 - AppInit_DLLs: vxcdfc.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE

O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe

O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)

O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe

O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\ccSvcHst.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe

O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe

O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe

O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--

End of file - 14777 bytes

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  • Staff

Hi,

Please uninstall MyWebSearch via software > add& remove programs.

Then reboot.

Then rerun malwarebytes again, let it remove what it found and reboot afterwards. In case it freezes again, please run from Windows safe mode (because it may be your Norton interfering here).

Post the malwarebytes log in your next reply together with a new HijackThislog.

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