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WINDOWS ANTIVIRUS PRO


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Hi all !!

It looks like i am infected with WINDOWS ANTIVIRUS PRO. When i stop this service, i can install MBAM, it will update, but then it never runs. It appears to be running because the process is running. I have waitied to see if it was working, but it appears to hang. I have tried starting MBAM in safe mode and in windows, but i have the same problem.

I was able to install and run HJT, and i have inserted the log below.

Any assistance would be greatly appriciated.

File name Malware name

HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{1C508980-77FB-411F-93CB-83E3B5392394}\VersionIndependentProgID, NeroCOM.NeroFreestyleTrack Registry item

HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C5B9B0F0-4753-3D9C-97E5-69BC6C45AD2F}\InprocServer32, file:/// Registry item

HKEY_LOCAL_MACHINE\Software\Classes\Interface\{042B5200-4317-3E4D-B653-7E9A08F1A5F2}\TypeLib, 2.0 Registry item

HKEY_LOCAL_MACHINE\Software\Classes\Interface\{7A7136BD-7FD5-49A5-95E4-59563E9AEB47}, IDiscPx4 Registry item

HKEY_LOCAL_MACHINE\Software\Classes\Interface\{F935DC2B-1CF0-11D0-ADB9-00C04FD58A0B}\ProxyStubClsid32, {00020424-0000-0000-C000-000000000046} Registry item

HKEY_LOCAL_MACHINE\Software\Microsoft\.NETFramework\policy\AppPatch\v2.0.50727.00000\esp_srv.exe\{D044DE85-EC81-4A04-BA4B-DF316E80DF61}, 4.0.0.0 Registry item

HKEY_LOCAL_MACHINE\Software\Microsoft\VSTA\8.0\HandleInComingCall\{00000116-0000-0000-C000-000000000046}, IOleInPlaceFrame Registry item

C:\Program Files\Common Files\risutapyni.reg AceBot

C:\Documents and Settings\All Users\Documents\apamolumy.bat Msiebho

C:\Documents and Settings\Ingolf Sischka\Application Data\etij._dl BackWebLite

C:\Documents and Settings\Ingolf Sischka\Application Data\jynex.inf BackWebLite

C:\Documents and Settings\Ingolf Sischka\Application Data\lyxugy.dll MPower

C:\Documents and Settings\Ingolf Sischka\Temporary Internet Files\ocidos._dl AceBot

C:\Program Files\Common Files\amoteryhag.exe AceBot

C:\WINDOWS\ahoma.bat AceBot

C:\Documents and Settings\Ingolf Sischka\Temporary Internet Files\lorid.inf BackWebLite

C:\Documents and Settings\Ingolf Sischka\Cookies\uhyjy.bat Adware.IpWins

C:\Documents and Settings\Ingolf Sischka\Application Data\yhitohexew.sys Adlogix

C:\Documents and Settings\Ingolf Sischka\Application Data\ymavetoc.com Msiebho

C:\WINDOWS\rygotycuk.sys Adware.IpWins

C:\Documents and Settings\Ingolf Sischka\Cookies\umujuqer.reg Msiebho

C:\Documents and Settings\Ingolf Sischka\Local Settings\Application Data\ahibory.lib BackWebLite

C:\Program Files\Common Files\vihylihebi.vbs BackWebLite

C:\WINDOWS\gapocyb._sy A-Trojan 2.0

C:\WINDOWS\mopiperudy.vbs Adlogix

C:\WINDOWS\qumipugid.dl Adlogix

C:\WINDOWS\isofim.dat PopMonster Description

C:\Program Files\Common Files\utyt.com NavExcel

C:\Documents and Settings\Ingolf Sischka\Local Settings\Application Data\ejino.bat PerMedia

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Please note that all instructions given are customised for this computer only,

the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

  1. Please Read All Instructions Carefully
  2. If you don't understand something, stop and ask! Don't keep going on.
  3. Please do not run any other tools or scans whilst I am helping you
  4. Failure to reply within 5 days will result in the topic being closed.
  5. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly laechel.gif

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.

Be assured, any links I give are safe

----------------------------------------------------------------------------------------

Download and Run RSIT

  • Please download Random's System Information Tool by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt will be opened maximized.
    • info.txt will be opened minimized.

    [*]Please post the contents of both log.txt and info.txt.

    ( They can also be found in the C:\RSIT folder )

Please Download GMER to your desktop

Download GMER and extract it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

**Caution**

These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan.

  • Click Yes.
  • Once the scan is complete, you may receive another notice about rootkit activity.
  • Click OK.
  • GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked.

  • Click the Scan button and let the program do its work. GMER will produce a log.
  • Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

----------------------------------------------------------------------------------------

Logs/Information to Post in Reply

Please post the following logs/Information in your reply

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

  • RSIT Logs
  • GMER Log

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Katana,

Thank you for your assistance. I have followed your instructions. Here are my results.

I ran RSIT and it generated only a log.txt file. I have inserted it below.

GMER installed, but would not run. I have no lo for this.

Thank you again for your assistance. I will await your instructions.

RSIT Log.txt:

Logfile of random's system information tool 1.06 (written by random/random)

Run by Ingolf Sischka at 2009-08-29 21:20:27

Microsoft Windows XP Professional Service Pack 3

System drive C: has 6 GB (7%) free of 85 GB

Total RAM: 959 MB (61% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Auf Updates f

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Download and Run ComboFix (by sUBs)

Please visit this webpage for instructions for downloading and running ComboFix:

Bleeping Computer ComboFix Tutorial

  • You must download it to and run it from your Desktop
  • Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
  • Double click combofix.exe & follow the prompts.
  • When finished, it will produce a log. Please save that log to post in your next reply
  • Re-enable all the programs that were disabled during the running of ComboFix..

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.

This tool is not a toy and not for everyday use.

ComboFix SHOULD NOT be used unless requested by a forum helper

For instructions on how to disable your security programs, please see this topic

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform full scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

----------------------------------------------------------------------------------------

Logs/Information to Post in Reply

Please post the following logs/Information in your reply

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

  • Combofix Log
  • MalwareBytes Log
  • C:\RSIT\Info.txt
  • How are things running now ?

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Thank you again.

All is starting to run and look better. I was still not able to run RSIT. Sorry about the German in the ComboFix log. I hope it doesn't make much difference to you.

ComboFix:

ComboFix 09-08-30.01 - Ingolf Sischka 30.08.2009 22:47.1.2 - NTFSx86

Microsoft Windows XP Professional 5.1.2600.3.1252.49.1033.18.959.563 [GMT -4:00]

ausgef

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Information

I was still not able to run RSIT

I'm not sure what you mean by this, you posted the RSIT log.txt in your previous post ?

You need to look for C:\RSIT\Info.txt

-> No action taken.

Did you allow MBAM to remove these items ?

----------------------------------------------------------------------------------------

Step 1

Recovery Console

!!!!!! Warning !!!!!!.... Your log shows that Recovery Console is not installed.

Due to the threat that current and future malware poses it is vital that you have some form of recovery console.

Go to Microsoft's website => http://support.microsoft.com/kb/310994

Select the download that's appropriate for your Operating System - (SP3 Users should download the SP2 pack)

Windows XP Home Edition SP2/Windows XP Professional SP2

KB310994.gif

Download the file & save it as its originally named, next to ComboFix.exe.

rc1.gif

Now close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console. When complete, a log named CF_RC.txt will open. Please post the contents of that log.

----------------------------------------------------------------------------------------

Step 2

Custom CFScript

[*] Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

File::

c:\windows\system32\drivers\beep.sys

Registry::

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]

"{3041d03e-fd4b-44e0-b742-2d9b88305f98}"=-

[-HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]

[-HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]

"{3041D03E-FD4B-44E0-B742-2D9B88305F98}"=-

RegNull::

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Installer\UserData\LocalSystem\Components\

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Katana,

I have folloed your instructions and here are the results.

1. RSIT - when I had it running last weekend, it did not complete and only created the log.txt file. There is no C:\RSIT\info.txt file on my computer. I did not run it again. I will wait for your instruction to try it again.

2. I did run MBAM again and cleaned up all entries.

3. I did follow the instructions on the Recovery Console

4. Custom CFScript - see ComboFix log report file attached.

5. Win32KDiag.exe - see Win32kDiag report file attached

The system seems to run normally.

COMBOFIX:

ComboFix 09-09-01.04 - Ingolf Sischka 02.09.2009 1:14.3.2 - NTFSx86

Microsoft Windows XP Professional 5.1.2600.3.1252.49.1033.18.959.528 [GMT -4:00]

ausgef

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----------------------------------------------------------------------------------------

Step 1

Custom CFScript

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
    FCopy::
    c:\windows\system32\dllcache\beep.sys|c:\windows\system32\drivers\beep.sys
    File::
    C:\Documents and Settings\Ingolf Sischka\Desktop\RSIT.exe
    Folder::
    C:\rsit
    ADS::


  • Save this as CFScript.txt and place it on your desktop.
    CFScriptb.gif
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it will produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.

ComboFix SHOULD NOT be used unless requested by a forum helper

----------------------------------------------------------------------------------------

Step 2

Please download a fresh copy of RSIT and run it again. ---- RSIT Download

I only need the Info.txt at the moment

----------------------------------------------------------------------------------------

Step 3

We need to scan the system with this special tool.

  • Please download Junction.zip and save it.
  • Unzip it and put junction.exe in the main directory ( usually C: )

Create A Batch File

Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad.

Save it as "All Files" and name it look.bat Please save it on your desktop.

@Echo Off

If exist "%Temp%\Klog.txt" del /q "%Temp%\Klog.txt"

If exist "%SYSTEMDRIVE%\junction.exe" goto Cont

If exist "%UserProfile%\Desktop\junction.exe" (copy "%UserProfile%\Desktop\junction.exe" "%SYSTEMDRIVE%\junction.exe"&& Goto Cont )

Echo Junction Not Found !! >>"%Temp%\Klog.txt"

Goto End

:Cont

%SYSTEMDRIVE%\junction.exe -s c:\ >"%Temp%\Klog.txt"

:End

"%Temp%\Klog.txt"

del /q "%Temp%\Klog.txt"

del /q %0

Double click on look.bat

Please be patient, as this will search the entire disc

Notepad will open, please copy/paste the results here.

----------------------------------------------------------------------------------------

Step 4

Kaspersky Online Scanner .

Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal

NOTE:- This scan is best done from IE (Internet Explorer)

NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin

Go Here http://www.kaspersky.com/kos/eng/partner/d...kavwebscan.html

Read the Requirements and limitations before you click Accept.

Once the database has downloaded, click My Computer in the left pane

Now go and put the kettle on !

When the scan has completed, click Save Report As...

Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)

Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.

**Note**

To optimize scanning time and produce a more sensible report for review:

  • Close any open programs.
  • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

----------------------------------------------------------------------------------------

Logs/Information to Post in Reply

Please post the following logs/Information in your reply

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

  • Combofix Log
  • RSIT Info.txt
  • Klog.txt
  • Kaspersky log

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Information

Outlook.pst Infected: Trojan.Win32.Marke.a 1

You have an infected E-Mail in your Outlook folder, I recommend that you delete any E-mails that you don't need and then empty the "Trash/Deleted" folder.

IMPORTANT

I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

LimeWire 4.14.10

Vuze

I'd like you to read the Guidelines for P2P Programs where we explain why it's not a good idea to have them.

Also available here.

My recommendation is you go to Control Panel > Add/Remove Programs and uninstall any P2P programs

Please note: you must NOT use any P2P whilst we are cleaning your machine.

----------------------------------------------------------------------------------------

Step 1

Download this file Inherit.exe and Save it to your Desktop

Create A Batch File

Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad.

Save it as "All Files" and name it Reset.bat Please save it on your desktop.

@Echo Off

set INHERIT="%UserProfile%\Desktop\Inherit.exe"

If not exist inherit.exe (@Echo Inherit Not Found&&Pause&&Goto End)

For %%G IN (

"c:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\a4632d1ad72123a3744447d6c4bea8ad_b78a28d5-c935-402a-8a16-d9428bd081e3"

"c:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp"

"c:\Program Files\Safer Networking\RunAlyzer\RunAlyzer.exe"

"c:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe"

) DO (%INHERIT% %%G)

For %%G in (

"%UserProfile%\Desktop\Inherit.exe"

"%UserProfile%\Desktop\Win32kDiag.exe"

"%UserProfile%\Desktop\Junction.zip"

\Junction.exe

) do If exist %%G Del /q %%G

:End

Del /q %0

Double click on Reset.bat and click OK to any prompts

----------------------------------------------------------------------------------------

Step 2

OTMoveIt

Please download OTM by OldTimer and save it to your desktop

  • Double-click OTM.exe to run it.
  • Copy the lines in the codebox below. ( Make sure you include :Processes )

:Processes
:Files
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\*.* /s
C:\Documents and Settings\Ingolf Sischka\.housecall6.6\Quarantine\*.* /s
:Commands
[Purity]
[EmptyTemp]

  • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.

  • - Close ALL open windows (especially Internet Explorer!)-
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar), and paste it in your next reply.
  • Close OTM

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

----------------------------------------------------------------------------------------

Logs/Information to Post in Reply

Please post the following logs/Information in your reply

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

  • OTMoveIt log
  • How are things running now ?

---------------------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------------------

Additional Notes

Your Adobe Acrobat Reader is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Adobe Reader is a large program and uses unnecessary space.

If you prefer a smaller program you can get Foxit 3.0 from http://www.foxitsoftware.com/pdf/rd_intro.php << Recommended

There is a newer version of Adobe Acrobat Reader available.

  • Please go to this link Adobe Acrobat Reader Download Link
  • Click Download
  • On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation.
  • Click the Continue button
  • Click Run, and click Run again
  • Next click the Install Now button and follow the on screen prompts

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download Java SE Runtime Environment (JRE) . ( don't install it yet )

  • Scroll down to where it says "Java SE Runtime Environment (JRE)".
  • Click the "Download" button to the right.
    • Platform = Windows
    • Language = Multi Language

    [*]Check the box that says: "Accept License Agreement".

    [*]The page will refresh.

    [*]Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.

Now download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.

Now install the Java SE Runtime Environment (JRE) package you downloaded

(it comes with a toolbar pre-selected, so make sure you uncheck the box)

You can delete JavaRa (zip and exe)

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Katana,

I have done as you suggested and i have the log file to post. The machine seems to run normally now. Here are some other notes:

(1) I have deleted a significant number of my emails. Not sure if this will help. Which program do you recommend to run to check if it was effective?

(2) I have removed my P2P programs.

(3) I did step one (inherit/reset.bat) - all as described.

(4) I did step two (OTMoveIt/Code) - OTM did reboot on me, after reboot I had a report log file. See file attached.

I have also updated all the software that you suggested.

I have to take a trip to Europe and i will not return until the 14th. I hope we can continue at that time if needed. I know you initially stated that if there was no response in 5 days that the post would be invalid. I hope that my absence will not terminate our process to completion. I will have someone monitor the post for your answer.

Thank you for all your help this far.

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Log part 2

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{00BD5AB3-72EF-490B-83E7-D07580BE52C1}\00000001.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{00BD5AB3-72EF-490B-83E7-D07580BE52C1}\00000002.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000001.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000001.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000002.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000002.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000003.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000004.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{07872102-97DC-411D-B521-3C59792B8636}\00000004.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000001.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000001.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000002.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000002.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000003.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000003.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000004.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000004.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000005.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000005.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000006.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000006.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000007.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000007.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000008.RMA moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000008.URM moved successfully.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\00000009.RMA moved successfully.

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C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\0000004A.RMA moved successfully.

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C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\{0D9B96B1-EF0E-4753-9F4E-151B39AEF708}\0000004A.URM moved successfully.

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I have deleted a significant number of my emails. Not sure if this will help. Which program do you recommend to run to check if it was effective?

You would need to run another Kaspersky scan.

Congratulations your logs look clean :)

Let's see if I can help you keep it that way

First lets tidy up

Uninstall Combofix

  • This will clear your System Volume Information restore points and remove all the infected files that were quarantined
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
    • CF_Cleanup.png

Uninstall OTMoveIt (OTM.exe)

  • Open OTMoveIt Click Cleanup,
  • When a box pops up click YES.

You can also delete any logs we have produced and any other tools we have downloaded.

----------------------------------------------------------- -----------------------------------------------------------

The following is some info to help you stay safe and clean.

You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.

( Vista users must ensure that any programs are Vista compatible BEFORE installing )

Online Scanners

I would recommend a scan at one or more of the following sites at least once a month.

http://www.pandasecurity.com/activescan

http://www.kaspersky.com/kos/eng/partner/7...kavwebscan.html

!!! Make sure that all your programs are updated !!!

Secunia Software Inspector does all the work for you, .... see HERE for details

AntiSpyware

  • AntiSpyware is not the same thing as Antivirus.
    Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
    You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
    Most of the programs in this list have a free (for Home Users ) and paid versions,
    it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
  • Spybot - Search & Destroy <<< A must have program
    • It includes host protection and registry protection
    • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites

    [*] MalwareBytes Anti-malware <<< A New and effective program

    [*]a-squared Free <<< A good "realtime" or "on demand" scanner

    [*]superantispyware <<< A good "realtime" or "on demand" scanner

Prevention

  • These programs don't detect malware, they help stop it getting on your machine in the first place.
    Each does a different job, so you can have more than one
  • Winpatrol
    • An excellent startup manager and then some !!
    • Notifies you if programs are added to startup
    • Allows delayed startup
    • A must have addition

    [*]SpywareBlaster 4.0

    • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.

    [*]SpywareGuard 2.2

    • SpywareGuard provides real-time protection against spyware.
    • Not required if you have other "realtime" antispyware or Winpatrol

    [*]ZonedOut

    • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.

    [*]MVPS HOSTS

    • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
    • For information on how to download and install, please read this tutorial by WinHelp2002.
    • Not required if you are using other host file protections

Internet Browsers

  • Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
    Using a different web browser can help stop malware getting on your machine.
    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialise and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.

      [*]Next press the Apply button and then the OK to exit the Internet Properties page.

If you are still using IE6 then either update, or get one of the following.

  • FireFox
    • With many addons available that make customization easy this is a very popular choice
    • NoScript and AdBlockPlus addons are essential

    [*]Opera

    • Another popular alternative

    [*]Netscape

    • Another popular alternative
    • Also has Addons available

Cleaning Temporary Internet Files and Tracking Cookies

  • Temporary Internet Files are mainly the files that are downloaded when you open a web page.
    Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
    It is a good idea to empty the Temporary Internet Files folder on a regular basis.
    Tracking Cookies are files that websites use to monitor which sites you visit and how often.
    A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
    CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords
    Both of these can be cleaned manually, but a quicker option is to use a program
  • ATF Cleaner
    • Free and very simple to use

    [*]CCleaner

    • Free and very flexible, you can chose which cookies to keep

Also PLEASE read this article.....So How Did I Get Infected In The First Place

The last and most important thing I can tell you is UPDATE.

If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.

Malware changes on a day to day basis. You should update every week at the very least.

If you follow this advice then (with a bit of luck) you will never have to hear from me again :P

If you could post back one more time to let me know everything is OK, then I can have this thread archived.

Happy surfing K'

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