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Hi rickbb :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt) and the Malwarebytes log. You can attach them in your next post, or copy/paste their content.


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iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply


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HKU\S-1-5-21-2718306928-1343829151-28731260-1001\...\Run: [Chromium] => "c:\users\rick\appdata\local\chromium\application\chrome.exe" --auto-launch-at-startup --profile-directory=Default --restore-last-session

SearchScopes: HKU\S-1-5-21-2718306928-1343829151-28731260-1001 -> {95B7759C-8C7F-4BF1-B163-73684A933233} URL = hxxps://mysearch.avg.com/search?cid={87CF3A63-1F43-45FB-BC9D-BD0835623162}&mid=ec82236202a447cfa0598949a5ac87eb-bd558ada44a2cc705f9a558e68deaea0601556f3&lang=en&ds=AVG&coid=avgtbavg&cmpid=ZenTest_B_0&pr=fr&d=2017-03-19 12:22:54&v={searchTerms}

AlternateDataStreams: C:\Users\rick\Documents\1AAAOrchid Tracking List 2017.xlsx:com.dropbox.attributes [168]
AlternateDataStreams: C:\Users\rick\Documents\Queechee bog map.pdf:com.dropbox.attributes [168]
AlternateDataStreams: C:\Users\rick\Documents\Video Dec 11, 3 46 55 PM.mov:com.dropbox.attributes [320]

HKU\S-1-5-21-2718306928-1343829151-28731260-1001\...\StartupApproved\Run: => "GoogleChromeAutoLaunch_7D31D45A98EEF66B3CE3A474ED73CC97"
HKU\S-1-5-21-2718306928-1343829151-28731260-1001\...\StartupApproved\Run: => "Chromium"

FirewallRules: [{3E590EA8-975F-4F84-850E-DFADD99FE8B4}] => (Allow) C:\Users\rick\AppData\Local\Chromium\Application\chrome.exe



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Alright, let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

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AdwCleaner clean log



# -------------------------------
# Malwarebytes AdwCleaner
# -------------------------------
# Build:    04-12-2018
# Database: 2018-04-19.1
# Support: https://www.malwarebytes.com/support
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    04-21-2018
# Duration: 00:00:27
# OS:       Windows 10 Home
# Cleaned:  32
# Failed:   2

***** [ Services ] *****

Deleted       WtuSystemSupport

***** [ Folders ] *****

Deleted       C:\ProgramData\Host App Service
Deleted       C:\Users\defaultuser0\AppData\Local\Host App Service
Deleted       C:\Users\rick\AppData\Local\Host App Service
Deleted       C:\ProgramData\avg web tuneup
Deleted       C:\Program Files\avg web tuneup
Deleted       C:\Program Files (x86)\avg web tuneup
Deleted       C:\Users\rick\AppData\Local\avg web tuneup
Deleted       C:\Program Files\Common Files\AVG Secure Search
Deleted       C:\Program Files (x86)\Common Files\AVG Secure Search
Deleted       C:\Users\rick\AppData\Local\Packages\windows_ie_ac_001\AC\AVG Web TuneUp

***** [ Files ] *****

Deleted       C:\Users\rick\AppData\Roaming\Mozilla\Firefox\Profiles\xnjofzw7.default\searchplugins\avg-secure-search.xml
Deleted       C:\Windows\System32\Tasks_Migrated\App Explorer

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

Deleted       C:\Windows\System32\Tasks\App Explorer

***** [ Registry ] *****

Deleted       HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service
Deleted       HKCU\Software\Host App Service
Deleted       HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HostAppService_b6bc3bf3d885936ff0422d5091412ac98d4b6ef9
Deleted       HKLM\Software\Wow6432Node\AVG Tuneup
Deleted       HKLM\Software\AVG Secure Search
Deleted       HKLM\Software\Wow6432Node\Google\Chrome\NativeMessagingHosts\avgsh
Deleted       HKLM\Software\Wow6432Node\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
Deleted       HKLM\Software\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Deleted       HKLM\Software\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Deleted       HKLM\Software\Wow6432Node\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Deleted       HKLM\Software\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Deleted       HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\App Explorer
Deleted       HKCU\Software\PRODUCTSETUP

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted       Ask
Deleted       AOL

***** [ Firefox (and derivatives) ] *****

Not Deleted   AVG Web TuneUp

***** [ Firefox URLs ] *****

Not Deleted   mysearch.avg.com


[+] Delete Tracing Keys
[+] Reset Winsock


########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

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RogueKiller V12.12.13.0 (x64) [Apr 16 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : rick [Administrator]
Started from : C:\Users\rick\Downloads\RogueKiller_portable64.exe
Mode : Delete -- Date : 04/21/2018 07:33:55 (Duration : 00:46:14)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 5 ¤¤¤
[PUP.Gen0] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} -> Deleted
[PUP.Gen0] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} -> Deleted
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-2718306928-1343829151-28731260-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://lenovo17win10.msn.com/?pc=LCTE  -> Replaced (http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome)
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-2718306928-1343829151-28731260-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://lenovo17win10.msn.com/?pc=LCTE  -> Replaced (http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome)
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{7d232fad-00be-4c3d-ae79-0c6e5e58aedf} | DhcpNameServer : ([Switzerland])  -> Replaced ()

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][Chrome:Config] Default [SecurePrefs] : session.startup_urls [https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX|https://www.facebook.com/home.php|https://www.ebay.com/myb/Summary?MyEbay&gbh=1|https://esnipe21.esnipe.com/my-auctions?z=636597013369285806] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: TOSHIBA MQ01ABD100 +++++
--- User ---
[MBR] d7e1b9e569856f9f40461061b2a8110c
[BSP] f09cedab96348482458e2020080ecbc3 : Empty|VT.Unknown MBR Code
Partition table:
0 - [MAN-MOUNT] EFI system partition | Offset (sectors): 2048 | Size: 260 MB
1 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 534528 | Size: 16 MB
2 - Basic data partition | Offset (sectors): 567296 | Size: 913342 MB
3 - Basic data partition | Offset (sectors): 1871091712 | Size: 25600 MB
4 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 1923520512 | Size: 1000 MB
5 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 1925568512 | Size: 12650 MB
6 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 1951475712 | Size: 1000 MB
User = LL1 ... OK
User = LL2 ... OK

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Fix result of Farbar Recovery Scan Tool (x64) Version: 19.04.2018
Ran by rick (22-04-2018 06:56:37) Run:2
Running from C:\Users\rick\Downloads
Loaded Profiles: rick (Available Profiles: defaultuser0 & rick)
Boot Mode: Normal

fixlist content:
CMD: dir /a "C:\Program Files (x86)"
CMD: dir /a "C:\Program Files"
CMD: dir /a "C:\ProgramData"
CMD: dir /a C:\Users\rick\AppData\Local
CMD: dir /a C:\Users\rick\AppData\LocalLow
CMD: dir /a C:\Users\rick\AppData\Roaming

========= dir /a "C:\Program Files (x86)" =========

 Volume in drive C is Windows
 Volume Serial Number is AA38-DC1C

 Directory of C:\Program Files (x86)

04/21/2018  07:25 AM    <DIR>          .
04/21/2018  07:25 AM    <DIR>          ..
03/02/2017  04:59 PM    <DIR>          Adobe
04/03/2018  06:22 AM    <DIR>          Anvsoft
07/02/2017  05:33 AM    <DIR>          Apple Software Update
04/15/2017  08:05 AM    <DIR>          Avidemux 2.5
04/15/2017  08:06 AM    <DIR>          Avidemux 2.6 - 32 bits
04/26/2017  06:39 AM    <DIR>          AviSynth
04/16/2017  07:32 AM    <DIR>          AVSEdit Plus
12/15/2016  01:16 PM    <DIR>          Bluetooth Suite
03/02/2017  04:14 PM    <DIR>          Bonjour
04/21/2018  07:25 AM    <DIR>          Common Files
12/15/2016  12:34 PM    <DIR>          CyberLink
09/29/2017  09:44 AM               174 desktop.ini
04/11/2018  02:05 PM    <DIR>          Dropbox
07/09/2017  06:04 PM    <DIR>          epson
01/29/2018  07:53 AM    <DIR>          EPSON Software
02/18/2017  06:34 AM    <DIR>          FastStone Capture
02/18/2017  06:33 AM    <DIR>          FastStone Image Viewer
02/19/2017  03:48 PM    <DIR>          Foxit Software
02/20/2017  03:08 PM    <DIR>          Garmin
02/20/2017  02:52 PM    <DIR>          Google
02/20/2017  02:53 PM    <DIR>          GPSBabel
07/09/2017  06:04 PM    <DIR>          InstallShield Installation Information
12/15/2016  01:17 PM    <DIR>          Intel
04/13/2018  05:31 PM    <DIR>          Internet Explorer
03/18/2017  07:51 AM    <DIR>          Kodak
11/08/2017  03:47 PM    <DIR>          Lenovo
04/21/2017  05:22 AM    <DIR>          McAfee
05/01/2017  12:08 PM    <DIR>          Microsoft Analysis Services
04/15/2018  11:42 AM    <DIR>          Microsoft Office
05/01/2017  12:14 PM    <DIR>          Microsoft SQL Server Compact Edition
05/01/2017  12:14 PM    <DIR>          Microsoft Sync Framework
05/01/2017  12:14 PM    <DIR>          Microsoft Synchronization Services
05/01/2017  12:10 PM    <DIR>          Microsoft Visual Studio 8
11/08/2017  03:47 PM    <DIR>          Microsoft.NET
03/27/2017  06:44 PM    <DIR>          Movavi Screen Capture Studio 8
04/02/2018  06:05 AM    <DIR>          Mozilla Firefox
04/02/2018  06:05 AM    <DIR>          Mozilla Maintenance Service
11/08/2017  03:47 PM    <DIR>          MSBuild
03/23/2018  06:18 AM    <DIR>          Neat Video v4 for VirtualDub
02/18/2017  09:18 AM    <DIR>          NewSoftware's
12/15/2016  12:34 PM    <DIR>          NSIS Uninstall Information
03/18/2017  07:53 AM    <DIR>          PrintProjects
12/15/2016  01:14 PM    <DIR>          Qualcomm
06/20/2017  06:40 PM    <DIR>          QuickTime
12/15/2016  01:17 PM    <DIR>          Realtek
11/08/2017  10:33 AM    <DIR>          Reference Assemblies
12/15/2016  01:13 PM    <DIR>          Temp
02/19/2017  07:19 AM    <DIR>          VideoLAN
09/29/2017  10:41 AM    <DIR>          Windows Defender
11/08/2017  11:02 AM    <DIR>          Windows Mail
09/29/2017  10:42 AM    <DIR>          Windows Media Player
09/29/2017  09:46 AM    <DIR>          Windows Multimedia Platform
09/29/2017  09:46 AM    <DIR>          windows nt
09/29/2017  10:41 AM    <DIR>          Windows Photo Viewer
09/29/2017  09:46 AM    <DIR>          Windows Portable Devices
09/29/2017  09:46 AM    <DIR>          Windows Sidebar
09/29/2017  09:46 AM    <DIR>          WindowsPowerShell
               1 File(s)            174 bytes
              58 Dir(s)  151,327,162,368 bytes free

========= End of CMD: =========

========= dir /a "C:\Program Files" =========

 Volume in drive C is Windows
 Volume Serial Number is AA38-DC1C

 Directory of C:\Program Files

04/21/2018  07:25 AM    <DIR>          .
04/21/2018  07:25 AM    <DIR>          ..
04/21/2018  07:25 AM    <DIR>          Common Files
09/29/2017  09:44 AM               174 desktop.ini
11/08/2017  01:04 PM    <DIR>          Elantech
07/07/2017  08:17 AM    <DIR>          EPSON
07/07/2017  08:15 AM    <DIR>          EpsonNet
11/08/2017  03:47 PM    <DIR>          Intel
02/28/2017  10:27 PM    <DIR>          Intel Security
04/13/2018  05:31 PM    <DIR>          internet explorer
11/08/2017  03:47 PM    <DIR>          Lenovo
12/04/2017  09:58 AM    <DIR>          Malwarebytes
05/01/2017  12:09 PM    <DIR>          Microsoft Office
12/15/2016  12:20 PM    <DIR>          Microsoft Office 15
11/08/2017  10:33 AM    <DIR>          MSBuild
11/08/2017  01:04 PM    <DIR>          Realtek
11/08/2017  10:33 AM    <DIR>          Reference Assemblies
04/24/2017  06:06 PM    <DIR>          TrueKey
04/26/2017  09:57 PM    <DIR>          Uninstall Information
11/08/2017  03:47 PM    <DIR>          UNP
03/14/2018  04:09 PM    <DIR>          Windows Defender
11/08/2017  11:02 AM    <DIR>          Windows Mail
09/29/2017  10:42 AM    <DIR>          Windows Media Player
09/29/2017  09:46 AM    <DIR>          Windows Multimedia Platform
09/29/2017  09:46 AM    <DIR>          windows nt
09/29/2017  10:41 AM    <DIR>          Windows Photo Viewer
09/29/2017  09:46 AM    <DIR>          Windows Portable Devices
09/29/2017  09:46 AM    <DIR>          Windows Security
09/29/2017  09:46 AM    <DIR>          Windows Sidebar
04/20/2018  08:02 AM    <DIR>          WindowsApps
09/29/2017  09:46 AM    <DIR>          WindowsPowerShell
               1 File(s)            174 bytes
              30 Dir(s)  151,327,117,312 bytes free

========= End of CMD: =========

========= dir /a "C:\ProgramData" =========

 Volume in drive C is Windows
 Volume Serial Number is AA38-DC1C

 Directory of C:\ProgramData

04/21/2018  07:33 AM    <DIR>          .
04/21/2018  07:33 AM    <DIR>          ..
03/03/2017  08:30 AM    <DIR>          Adobe
03/02/2017  04:57 PM    <DIR>          ALM
06/20/2017  06:37 PM    <DIR>          Apple
06/20/2017  06:40 PM    <DIR>          Apple Computer
11/08/2017  01:34 PM    <JUNCTION>     Application Data [C:\ProgramData]
12/25/2017  06:23 AM    <DIR>          Avg
11/08/2017  01:35 PM    <DIR>          Common Files
07/16/2016  07:47 AM    <DIR>          Comms
02/18/2017  06:15 AM    <DIR>          CyberLink
02/27/2017  08:02 PM             4,930 czchsjpj.srw
11/08/2017  01:34 PM    <JUNCTION>     Desktop [C:\Users\Public\Desktop]
02/27/2017  08:07 PM             4,969 dfnpcrng.nwi
11/08/2017  01:34 PM    <JUNCTION>     Documents [C:\Users\Public\Documents]
04/26/2017  09:57 PM                 0 DP45977C.lfl
02/27/2017  04:31 PM    <DIR>          Dropbox
07/07/2017  09:38 AM    <DIR>          EPSON
03/02/2017  05:05 PM    <DIR>          FLEXnet
02/19/2017  03:49 PM    <DIR>          Foxit Software
02/20/2017  04:03 PM    <DIR>          Garmin
12/15/2016  12:35 PM    <DIR>          install_clap
12/15/2016  01:17 PM    <DIR>          Intel
04/21/2018  08:32 AM    <DIR>          Kodak
11/08/2017  11:02 AM    <DIR>          Lenovo
03/14/2018  05:08 PM    <DIR>          Malwarebytes
04/15/2017  07:26 AM    <DIR>          McAfee
11/08/2017  01:30 PM    <DIR>          Microsoft
04/15/2018  11:45 AM    <DIR>          Microsoft Help
11/08/2017  01:39 PM    <DIR>          Microsoft OneDrive
02/27/2017  08:02 PM                16 mntemp
03/27/2018  03:02 PM    <DIR>          Movavi
02/28/2017  05:04 AM    <DIR>          Movavi Screen Capture Studio 8
03/27/2018  03:02 PM    <DIR>          Movavi Video Converter 18
02/27/2017  08:02 PM    <DIR>          Movavi Video Editor 12
12/15/2016  01:24 PM    <DIR>          OneKey Recovery
02/19/2017  03:48 PM    <DIR>          Package Cache
03/18/2017  07:53 AM    <DIR>          PrintProjects
04/15/2018  11:45 AM    <DIR>          regid.1991-06.com.microsoft
04/21/2018  08:31 AM    <DIR>          RogueKiller
09/29/2017  09:46 AM    <DIR>          SoftwareDistribution
11/08/2017  01:34 PM    <JUNCTION>     Start Menu [C:\ProgramData\Microsoft\Windows\Start Menu]
12/15/2016  12:34 PM    <DIR>          SUPPORTDIR
12/15/2016  01:24 PM    <DIR>          Temp
11/08/2017  01:34 PM    <JUNCTION>     Templates [C:\ProgramData\Microsoft\Windows\Templates]
02/28/2017  10:27 PM    <DIR>          TrueKey
11/08/2017  01:11 PM    <DIR>          USOPrivate
11/08/2017  01:11 PM    <DIR>          USOShared
03/18/2017  07:53 AM    <DIR>          Visan
09/29/2017  10:43 AM    <DIR>          WindowsHolographicDevices
               4 File(s)          9,915 bytes
              46 Dir(s)  151,327,055,872 bytes free

========= End of CMD: =========

========= dir /a C:\Users\rick\AppData\Local =========

 Volume in drive C is Windows
 Volume Serial Number is AA38-DC1C

 Directory of C:\Users\rick\AppData\Local

04/21/2018  08:40 AM    <DIR>          .
04/21/2018  08:40 AM    <DIR>          ..
06/15/2017  10:20 PM    <DIR>          Adobe
04/19/2018  04:30 AM    <DIR>          Amazon Drive
06/20/2017  06:37 PM    <DIR>          Apple
06/20/2017  07:21 PM    <DIR>          Apple Computer
11/08/2017  01:06 PM    <JUNCTION>     Application Data [C:\Users\rick\AppData\Local]
03/19/2017  08:15 AM    <DIR>          Avg
05/21/2017  08:59 PM    <DIR>          AvgSetupLog
02/28/2017  10:28 PM    <DIR>          CEF
02/18/2017  06:18 AM    <DIR>          Comms
02/19/2017  06:52 AM    <DIR>          ConnectedDevicesPlatform
03/27/2018  03:03 PM    <DIR>          converter
04/21/2018  08:40 AM    <DIR>          CrashDumps
02/18/2017  06:15 AM    <DIR>          CyberLink
04/27/2017  10:37 AM    <DIR>          DBG
10/12/2017  07:26 AM    <DIR>          Diagnostics
03/29/2018  04:23 PM    <DIR>          Dropbox
03/18/2017  07:52 AM    <DIR>          Eastman Kodak Company
03/18/2017  07:53 AM    <DIR>          Eastman_Kodak_Company
02/18/2017  06:34 AM    <DIR>          FastStone
02/20/2017  04:03 PM    <DIR>          Garmin
02/20/2017  02:48 PM    <DIR>          GARMIN_Corp
02/18/2017  08:14 AM    <DIR>          Google
11/08/2017  01:06 PM    <JUNCTION>     History [C:\Users\rick\AppData\Local\Microsoft\Windows\History]
04/21/2018  08:31 AM           170,982 IconCache.db
03/18/2017  07:58 AM               236 LaunchHomeCenter.log
02/19/2017  03:50 PM    <DIR>          Lenovo
03/02/2017  06:08 AM    <DIR>          Macromedia
11/08/2017  01:36 PM    <DIR>          Microsoft
05/01/2017  12:08 PM    <DIR>          Microsoft Help
04/27/2017  04:13 AM    <DIR>          MicrosoftEdge
03/27/2018  03:05 PM    <DIR>          Movavi
02/18/2017  06:15 AM    <DIR>          Mozilla
02/18/2017  06:02 AM    <DIR>          NetworkTiles
04/13/2018  01:41 PM    <DIR>          Packages
04/13/2018  05:39 PM    <DIR>          PlaceholderTileLogoFolder
02/18/2017  06:05 AM    <DIR>          Power2Go8
02/20/2017  02:52 PM    <DIR>          Programs
02/18/2017  06:00 AM    <DIR>          Publishers
02/27/2017  08:08 PM    <DIR>          ScreenCapture
04/22/2018  06:30 AM    <DIR>          Temp
11/08/2017  01:06 PM    <JUNCTION>     Temporary Internet Files [C:\Users\rick\AppData\Local\Microsoft\Windows\INetCache]
11/08/2017  01:37 PM    <DIR>          TileDataLayer
02/28/2017  10:29 PM    <DIR>          tkdata
04/12/2017  02:16 PM    <DIR>          UNP
02/27/2017  08:03 PM    <DIR>          VideoEditor
03/02/2017  04:25 PM    <DIR>          VirtualStore
04/20/2018  05:46 AM    <DIR>          {22141448-06BC-78F0-6B24-5D184F4CA180}
03/28/2017  09:13 AM    <DIR>          {9660C023-96C0-46BA-8E51-BC810FCF5FA5}
03/28/2017  09:07 AM    <DIR>          {9FCDDAD8-4F3B-4317-99DD-AA9DDD442315}
               2 File(s)        171,218 bytes
              49 Dir(s)  151,326,978,048 bytes free

========= End of CMD: =========

========= dir /a C:\Users\rick\AppData\LocalLow =========

 Volume in drive C is Windows
 Volume Serial Number is AA38-DC1C

 Directory of C:\Users\rick\AppData\LocalLow

06/20/2017  06:36 PM    <DIR>          .
06/20/2017  06:36 PM    <DIR>          ..
06/20/2017  06:36 PM    <DIR>          Apple Computer
04/12/2017  03:30 PM    <DIR>          Google
02/27/2017  04:33 PM    <DIR>          Lenovo
03/27/2018  03:57 PM    <DIR>          Microsoft
04/19/2018  05:44 AM    <DIR>          Mozilla
               0 File(s)              0 bytes
               7 Dir(s)  151,326,932,992 bytes free

========= End of CMD: =========

========= dir /a C:\Users\rick\AppData\Roaming =========

 Volume in drive C is Windows
 Volume Serial Number is AA38-DC1C

 Directory of C:\Users\rick\AppData\Roaming

04/20/2018  04:16 AM    <DIR>          .
04/20/2018  04:16 AM    <DIR>          ..
04/10/2018  06:36 AM    <DIR>          Adobe
04/21/2018  07:17 AM    <DIR>          Amazon Cloud Drive
03/27/2018  03:58 PM    <DIR>          Anvsoft
06/23/2017  06:36 AM    <DIR>          Apple Computer
04/15/2017  06:51 PM    <DIR>          avidemux
04/16/2017  07:32 AM    <DIR>          AVSEdit Plus
03/18/2017  07:50 AM           800,824 DPInst.exe
02/27/2017  04:32 PM    <DIR>          Dropbox
07/07/2017  08:38 AM    <DIR>          Epson
02/18/2017  06:35 AM    <DIR>          FastStone
02/20/2017  10:14 AM    <DIR>          Foxit Software
03/18/2017  07:50 AM           106,496 gacutil.exe
03/18/2017  07:50 AM               181 gacutil.exe.config
03/17/2018  04:44 PM    <DIR>          Garmin
07/07/2017  08:43 AM    <DIR>          Leadertech
02/18/2017  06:05 AM    <DIR>          Macromedia
04/03/2018  06:24 AM    <DIR>          Microsoft
11/16/2017  06:01 AM    <DIR>          Mozilla
02/20/2017  10:27 AM    <DIR>          NeatVideo VD 32
03/07/2017  03:27 PM    <DIR>          NeatVideo4 VD 32
03/18/2017  07:50 AM            36,352 PnPutil.exe
02/18/2017  06:03 AM    <DIR>          Skype
03/18/2017  07:48 AM    <DIR>          Temp
04/16/2018  09:52 AM    <DIR>          vlc
04/20/2018  04:16 AM               219 WB.CFG
               5 File(s)        944,072 bytes
              22 Dir(s)  151,326,871,552 bytes free

========= End of CMD: =========

==== End of Fixlog 06:56:40 ====

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Fix result of Farbar Recovery Scan Tool (x64) Version: 22.04.2018 01
Ran by rick (22-04-2018 17:09:55) Run:3
Running from C:\Users\rick\Downloads
Loaded Profiles: rick (Available Profiles: defaultuser0 & rick)
Boot Mode: Normal

fixlist content:



Processes closed successfully.
Restore point was successfully created.
C:\Users\rick\AppData\Local\{22141448-06BC-78F0-6B24-5D184F4CA180} => moved successfully
C:\Users\rick\AppData\Local\{9660C023-96C0-46BA-8E51-BC810FCF5FA5} => moved successfully
C:\Users\rick\AppData\Local\{9FCDDAD8-4F3B-4317-99DD-AA9DDD442315} => moved successfully
C:\ProgramData\install_clap => moved successfully
C:\ProgramData\mntemp => moved successfully
C:\ProgramData\czchsjpj.srw => moved successfully
C:\ProgramData\dfnpcrng.nwi => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 9199616 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 10781206 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 561290 B
Edge => 0 B
Chrome => 543208461 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 3444 B
NetworkService => 10008 B
defaultuser0 => 0 B
rick => 64757035 B

RecycleBin => 17794920 B
EmptyTemp: => 616.4 MB temporary data Removed.


The system needed a reboot.

==== End of Fixlog 17:12:24 ====

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Thank you!

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

Follow the instructions below to download and execute DelFix.

  • Download DelFix and move the executable to your Desktop
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Check the following options :
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset system settings
  • Once all the options mentionned above are checked, click on Run
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply

Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eF2jhaz.pngUCheck, ]SUMo and y5YE7At.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.


Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

Anti-Malware, Anti-Exploit and Anti-Ransomware

Having a decent security setup (which also includes an Antivirus) is the most crucial step to protect a system. These programs are additional layers of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Fortunately, the new Malwarebytes 3 bundle all these layers in one, easy to use and efficient product. Malwarebytes 3 offers Malware, Web, Exploit and Ransomware protection modules that works together in order to keep your system protected and stop an infection at multiple level.

  • j1Bynr2.pngMalwarebytes - Comes with a free trial of the Premium version for 14 days, after which it reverts back to the Free version

Note: Please note that only the Premium version of Malwarebytes 3 offers real-time protection (Malware, Web, Exploit and Ransomware). The free version only allows you to scan your system for threats and remove them.


Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages)
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits. 

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:

As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :

gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

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