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Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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13 hours ago, CottonD said:

I have MWB for Windows Premium on my laptop.  If I want MWB Premium on my Android phone, do I have to purchase it separately, or can I just add my phone to my existing MWB account?

They're separate from each other, It would be nice if they grouped PC's and Mobile together, but I understand if its not.

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  • Staff

It depends on when you purchased your license. If you recently (after August of 2017) purchased a license for multiple devices, it should be capable of working on your Android device as well as windows, but if you have an older license, you will need to purchase a new key for your Android device.

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5 hours ago, dcollins said:

It depends on when you purchased your license. If you recently (after August of 2017) purchased a license for multiple devices, it should be capable of working on your Android device as well as windows, but if you have an older license, you will need to purchase a new key for your Android device.

This is interesting. At home there's 2 desktop computers with 1 having a lifetime subscription, and the other one has a new registration code just bought approx 1 month ago. In the program on the 2nd computer, it shows the new serial, but yet, when I go online to my account it only shows the lifetime license. My name is on both licenses and my name is used the 2nd computer, in regard to MBAM. On the new license it shows on the License card, its good for 3 PC's/ 1 YR. Nothing about 3 Devices in general. I have since deactivated the 2nd computer's license that shows lifetime license hoping it will use what's showing in the program itself and its a new license code. Not sure what the mix-up is right now. But definitely on the License card I purchased, it shows 3 PC's. Thanks

P.S. - I only brought this up because when trying to license MBAM on Android, it wouldn't use my new code and required a mobile license.

Edited by plb4333
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1 hour ago, plb4333 said:

This is interesting. At home there's 2 desktop computers with 1 having a lifetime subscription, and the other one has a new registration code just bought approx 1 month ago. In the program on the 2nd computer, it shows the new serial, but yet, when I go online to my account it only shows the lifetime license. My name is on both licenses and my name is used the 2nd computer, in regard to MBAM. On the new license it shows on the License card, its good for 3 PC's/ 1 YR. Nothing about 3 Devices in general. I have since deactivated the 2nd computer's license that shows lifetime license hoping it will use what's showing in the program itself and its a new license code. Not sure what the mix-up is right now. But definitely on the License card I purchased, it shows 3 PC's. Thanks

P.S. - I only brought this up because when trying to license MBAM on Android, it wouldn't use my new code and required a mobile license.

I believe I found the issue. I had bought MBAM 3 on Newegg.com and from what I've read on their Forum, a guy mentioned that if a person buys a license online, away from Malwarebytes.com, the license won't be noted on Malwarebytes site, just seen on the computer. This could explain why the license # was never uploaded to Malwarebytes and only in its program is it acknowledged. Also, I just seen on Malwarebytes site for the pricing, it is a mix n' match scenario, as Dcollins mentioned. Why my license card says 3 PC's is beyond me and has me puzzled. It's almost like its an older license, but yet its for MBAM 3...puzzling

Edited by plb4333
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