Custom Scan option missing

[KevinQ]

I use M V. 2.4.5 - Premium

 

The Custom scan option is now missing. It ws there a couple of days ago.

 

Please help

 

TIA

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
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     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
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  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
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[Firefox]

1 hour ago, KevinQ said:

I use M V. 2.4.5 - Premium

Hello and Welcome... (most likely a typo on your part) there is no v2.4.5, that being said....

Let's try to get a clean install of the current version (currently v3.4.5.2467 CU 1.0.342)

Here are the steps to Download and run the MB-Clean Tool

• Download MB-CLEAN Tool
• Please Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
• Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
  
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    
• Once the cleanup process is completed, a prompt will appear asking for a reboot:
  • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
• Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
  
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)
    

• NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.5.2467 CU 1.0.342)
  

[bdubrow]

Also, on the off chance that this is the issue, are you seeing your last Scan Results when you click the Scan tab?  If so, simply click the Close link in upper right on that page and then when you go back to the Scan tab you'll see the Select a Scan screen with the Custom Scan option. 

[KevinQ]

Thanks Firefox  and Ddubrow.

I went to the control panel to do as you advised and the situation had corrected itself.

It might have been as you said Ddubrow - I'm not sure.

Anyway thank you for stepping forward with help.

Also  for the  good chuckle at a smily in fatigues - scary or what.

Best to you both

 

 

Edited April 22, 2018 by KevinQ