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Support not responding to my ticket

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Yeah it is,

I got a key given to me and I reformatted my PC and now it says that I need to deactivate my license on the old OS before I can use it on the freshly installed one. The problem is that because I got the key given to me I dont have an account to log into to deactivate it manually

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Ah, I see.  Yes, it's the weekend unfortunately so you likely won't get a response until the morning, however I will alert members of Support to this post so that they can prioritize your ticket on the helpdesk as it was likely overlooked which explains why you haven't received a response.

Also, be sure to check your spam filter/folder and/or junk folder to make certain that their responses didn't get placed there by your email client, as that sometimes happens with emails.  If you received the initial automated reply when you first created your support ticket then that likely isn't the case, but is still possible as an update to your email provider's filter could have caused their later responses to get moved there.

@nikhils @dcollins @vbarytskyy could one of you please take a look at Support ticket number 2284234?

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