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ram1220

3.4.5 and Aomei Freezes Windows 10 1709

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 Paid version of Malwarebytes version 3.4.5. Once a month I do a full backup with Aomei. Every night I do a differential backup using Aomei. If I leave ransonware protection turned on in MB I get a complete lockup of Windows 10. I have to use the power switch and reboot the computer. If I turn off ransomware protection then all is fine. Does anyone else use the paid version of MB with Aomei? If so have you experienced this issue.? I thought issues with ransomware protection were suppose to be fixed with the last update of MB. I've used the free version for years and have been happy. Recently paid for the full version. I am not impressed. This might be my one and only time to use the paid version.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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I was using Aoemi for a while. I am now using Macrium Reflect free edition and do not have the issue with any of my scheduled backups. I know it may not be an option if you have the paid version of Aoemi but I thought I would post this in the chance you were using Aoemi free. 

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Have you tried excluding the Aomei folders from Malwarebytes? Also, please provide the logs mentioned above.

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 I don't need a solution. I was just asking if anyone else had the problem. I have already decided to have my Malwarebytes revert back to the free edition when my 1 year subscription is up. I have confirmed the issue is with the ransomware protection in MB paid version. The free version has worked for me for years and I will be going back to that. No logs needed.

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