bobpitman Posted April 11, 2018 ID:1232080 Share Posted April 11, 2018 Windows 10 update leaves a problem report file for Malwarebyte developers, before the user log in screen there is a pop up that tells me there is a problem with Malwarebytes and the following file should be sent to the developers. Last update Malwarebytes disappeared from my start menu and running mb3-set up file caused it to reappear and its working again (it wasnt starting). Everything seems to be running at the moment just the windows issue report. Anyway an update happened today and the message reappeared and a new dmp file was created - its attached dated 11th April (as is the previous report dump from 9th April 2018) so have at it Malwarebytes! BitDefender Threat Scanner.dmp BitDefender Threat Scanner.dmp Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted April 11, 2018 Staff ID:1232081 Share Posted April 11, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
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