Malware found but computer freezes on restart

[knoete]

Malware found but computer freezes on restart but computer freezes on restart making it unable to complete the removal of the malware.

See attached.

Thank you,

Ken

Addition.txt

FRST.txt

[kevinf80]

Hello knoete and welcome to Malwarebytes, Your Browser Chrome is exploited and must be clean reinstalled as follows: If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter... In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard" A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server... Continue to next step to completely Uninstall Chrome.... Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en Upload a File to Virustotal Go to http://www.virustotal.com/   Click the Choose file button Navigate to the file C:\WINDOWS\cd56c724e78cfb7a965210b3f387d569.exe Click the Scan it tab If you get a message saying File has already been analyzed: click Reanalyze file now Copy and paste the URL address back here please. Repeat the above steps for the following files C:\WINDOWS\uninstaller.dat Thank you, Kevin...

[knoete]

Thank you:

 

https://www.virustotal.com/#/file/f1c9da25b57eded410a33fe440944bbb8b9fa9a87bb0bb9e651eda59a9a9a880/detection

 

https://www.virustotal.com/#/file/129554db47b7c56f0fed86b6cf1397b9f68c7114026c4a795dad6387a555e54a/detection

[kevinf80]

Thanks for theose logs, I assume you`ve made clean install of your Browser Chrome...? Continue;

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.   On the Settings tab > Protection Scroll to and make sure the following are selected: Scan for Rootkits Scan within Archives   Scroll further to Potential Threat Protection make sure the following are set as follows: Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)   Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open MBAM once more to retrieve the log. To get the log from Malwarebytes do the following:   Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, Thank you, Kevin..

 

fixlist.txt

[knoete]

10 hours ago, kevinf80 said:

Open FRST and press the Fix button just once and wait

FRST is a text document.  What are you referring to when you say fix button?  Where is this located?

[kevinf80]

I refer to the tool FRST, save the attached file fixlist.txt to the same folder as FRST,  Open FRST and select the fix tab...

[knoete]

okay thank you I understand.  Fix log attached.

Fixlog.txt

[knoete]

malwarebytes scan report:

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 4/10/18
Scan Time: 9:53 PM
Log File: 723911d4-3d33-11e8-867c-80fa5b458896.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.4690
License: Free

-System Information-
OS: Windows 10 (Build 16299.309)
CPU: x64
File System: NTFS
User: DESKTOP-RM3QQAT\Ken

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 320364
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 2 min, 28 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

[knoete]

18 hours ago, kevinf80 said:

After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

I closed the log...where might I find this so I can paste it here?

[knoete]

Microsoft Windows Malicious Software Removal Tool v5.58, March 2018 (build 5.58.14622.1)
Started On Tue Mar 13 15:08:12 2018

Engine: 1.1.14600.4
Signatures: 1.263.2.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Mar 13 15:09:52 2018

Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.59, April 2018 (build 5.59.14718.2)
Started On Tue Apr 10 22:12:19 2018

Engine: 1.1.14700.4
Signatures: 1.263.1631.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Tue Apr 10 22:14:09 2018

Return code: 0 (0x0)
 

[kevinf80]

AdwCleaner logs are saved as text documents here: C:\AdwCleaner

[knoete]

okay they are attached...thank you.

AdwCleaner[C0].txt

AdwCleaner[S0].txt

[kevinf80]

Thanks for those logs, what is happening with your system now, any odd or erratic behavior. Same with your browsers..?

Edited April 11, 2018 by kevinf80
typing error

[knoete]

Thanks for your help.  I've followed all the steps.  

No real odd behavior...When I put the computer to sleep it's kind of slow to fall asleep but that's about it.

Is there anything else I need to do?

[kevinf80]

Using "Power Saver" plan will speed up sleep settings: https://www.lifewire.com/change-windows-sleep-settings-4143310

Next,

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[knoete]

okay thank you so much Kevin...most helpful

[AdvancedSetup]

Glad we could help.

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