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DCOM Server Process Launcher terminated unexpectedly


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I have a Dell Inspiron 6000 laptop that continually reboots after about 30 seconds and provides the following message: "DCOM Server Process terminated unexpectedly. Windows must now restart." As others on the forum have done, I type "Shutdown -a" in the Run window to stop the shutdown, though my connect to my wireless router has magically disappeared (it requests my security key when I try to connect, which I don't want to do because I have another PC on the network that seems to be working and I want to keep it that way). I am running ZoneAlarm security suite and have done so for several years without gaps. After reading other posts, I have installed and run Malwarebytes but it didn't find anything. I have also run a full scan with ZoneAlarm Security Suite, which also found nothing. Finally, I have installed HijackThis and have pasted the log file below. If this is a virus or spyware, it's the first one that I have ever gotten. Thanks a ton for any expert guidance that you can provide.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:11:31 PM, on 8/25/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\Apoint\HidFind.exe

C:\Program Files\Apoint\Apntex.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Flip Video\FlipShare\FlipShareService.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Ann\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKUS\S-1-5-21-1715567821-1897051121-725345543-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-1715567821-1897051121-725345543-1003\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')

O4 - Global Startup: Bluetooth Manager.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1244456977680

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1244595757500

O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe

O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: SessionLauncher - Unknown owner - C:\DOCUME~1\Ann\LOCALS~1\Temp\DX9\SessionLauncher.exe (file missing)

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7995 bytes

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  • Root Admin

Hello Brewer and Welcome to Malwarebytes.

Please run the following and post back.

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.

    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop

  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

Link to post
Share on other sites

Hello Brewer and Welcome to Malwarebytes.

Please run the following and post back.

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.

  • When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop

  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

---------------------------------

Thanks again for your help. I followed your instructions and posted the logs below:

Malwarebytes' Anti-Malware 1.40

Database version: 2697

Windows 5.1.2600 Service Pack 3

8/25/2009 9:32:32 PM

mbam-log-2009-08-25 (21-32-32).txt

Scan type: Quick Scan

Objects scanned: 90218

Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

-------------------------

Logfile of Trend Micro

HijackThis v2.0.2

Scan saved at 9:36:59 PM, on 8/25/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Flip Video\FlipShare\FlipShareService.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Apoint\HidFind.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe

C:\Documents and Settings\Ann\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKUS\S-1-5-21-1715567821-1897051121-725345543-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-1715567821-1897051121-725345543-1003\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')

O4 - Global Startup: Bluetooth Manager.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1244456977680

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1244595757500

O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe

O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: SessionLauncher - Unknown owner - C:\DOCUME~1\Ann\LOCALS~1\Temp\DX9\SessionLauncher.exe (file missing)

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 8031 bytes

------------

DDS (Ver_09-07-30.01) - NTFSx86

Run by Ann at 21:38:00.70 on Tue 08/25/2009

Internet Explorer: 8.0.6001.18702

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}

FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll

BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe

mRun: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [intelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"

mRun: [intelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Apoint] c:\program files\apoint\Apoint.exe

mRun: [<NO NAME>]

mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatchTray10.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng1.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1244456977680

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1244595757500

Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll

Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

=============== Created Last 30 ================

2009-08-25 21:19 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys

2009-08-25 21:19 19,096 a------- c:\windows\system32\drivers\mbam.sys

2009-08-25 21:19 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware

2009-08-25 18:12 <DIR> --d----- c:\docume~1\ann\applic~1\Malwarebytes

2009-08-25 18:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes

2009-08-16 13:42 10,368 ac------ c:\windows\system32\dllcache\hidusb.sys

2009-08-16 13:42 10,368 a------- c:\windows\system32\drivers\hidusb.sys

2009-08-15 18:39 128,512 -c------ c:\windows\system32\dllcache\dhtmled.ocx

2009-08-15 18:39 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll

2009-08-05 05:01 204,800 -c------ c:\windows\system32\dllcache\mswebdvd.dll

2009-07-28 16:29 594,432 -c------ c:\windows\system32\dllcache\msfeeds.dll

2009-07-28 16:29 55,296 -c------ c:\windows\system32\dllcache\msfeedsbs.dll

==================== Find3M ====================

2009-08-25 21:23 67,508,256 a--sh--- c:\windows\system32\drivers\fidbox.dat

2009-08-25 21:17 905,060 a--sh--- c:\windows\system32\drivers\fidbox.idx

2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll

2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll

2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll

2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll

2009-06-25 07:38 4,212 a---h--- c:\windows\system32\zllictbl.dat

2009-06-25 04:25 730,112 a------- c:\windows\system32\lsasrv.dll

2009-06-25 04:25 301,568 a------- c:\windows\system32\kerberos.dll

2009-06-25 04:25 147,456 a------- c:\windows\system32\schannel.dll

2009-06-25 04:25 136,192 a------- c:\windows\system32\msv1_0.dll

2009-06-25 04:25 56,832 a------- c:\windows\system32\secur32.dll

2009-06-25 04:25 54,272 a------- c:\windows\system32\wdigest.dll

2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll

2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll

2009-06-12 08:31 80,896 a------- c:\windows\system32\tlntsess.exe

2009-06-12 08:31 76,288 a------- c:\windows\system32\telnet.exe

2009-06-10 10:13 84,992 a------- c:\windows\system32\avifil32.dll

2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll

2009-06-10 02:14 132,096 a------- c:\windows\system32\wkssvc.dll

2009-06-08 18:28 87,747 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat

2009-06-07 21:34 21,640 a------- c:\windows\system32\emptyregdb.dat

2009-06-05 11:42 2,060,288 a------- c:\windows\system32\usbaaplrc.dll

2009-06-03 15:09 1,291,264 a------- c:\windows\system32\quartz.dll

============= FINISH: 21:38:39.78 ===============

-------------------

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-07-30.01)

==== Disk Partitions =========================

==== Disabled Device Manager Items =============

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================

3ivx MPEG-4 5.0.3 (remove only)

Acrobat.com

Adobe AIR

Adobe Flash Player 10 ActiveX

Adobe Reader 9.1

ALPS Touch Pad Driver

Apple Mobile Device Support

Apple Software Update

Bluetooth Stack for Windows by Toshiba

Bonjour

Broadcom 440x 10/100 Integrated Controller

C-Major Audio

Conexant D110 MDC V.92 Modem

Dell Laser MFP 1600n Software Uninstall

DirectXInstallService

FlipShare

GemMaster Mystic

Google Toolbar for Internet Explorer

HijackThis 2.0.2

Hotfix for Windows Media Player 10 (KB903157)

Hotfix for Windows XP (KB952287)

Intel® Graphics Media Accelerator Driver for Mobile

Intel® PROSet/Wireless Software

iTunes

Malwarebytes' Anti-Malware

mCore

mDriver

mDrWiFi

mHlpDell

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Hotfix (KB928366)

Microsoft Office Professional Edition 2003

mIWA

mLogView

mMHouse

mPfMgr

mPfWiz

mProSafe

mSCfg

mSSO

MSXML 4.0 SP2 (KB954430)

MSXML 6.0 Parser

mWlsSafe

mWMI

mZConfig

Otto

QuickTime

Roxio Activation Module

Roxio CinePlayer Decoder Pack

Roxio Creator Audio

Roxio Creator Copy

Roxio Creator Data

Roxio Creator Premier

Roxio Creator Premier 10

Roxio Creator Tools

Roxio Express Labeler

Roxio Update Manager

Security Update for Windows Internet Explorer 8 (KB969897)

Security Update for Windows Internet Explorer 8 (KB972260)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player 10 (KB936782)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB938464-v2)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961371)

Security Update for Windows XP (KB961373)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB963027)

Security Update for Windows XP (KB968537)

Security Update for Windows XP (KB969898)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB971557)

Security Update for Windows XP (KB971633)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB973346)

Security Update for Windows XP (KB973354)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Sonic Encoders

Update for Windows Internet Explorer 8 (KB971180)

Update for Windows XP (KB951978)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB973815)

Update Rollup 2 for Windows XP Media Center Edition 2005

VC 9.0 Runtime

WebFldrs XP

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Media Format Runtime

Windows XP Service Pack 3

ZoneAlarm Security Suite

==== End Of File ===========================

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Share on other sites

  • Root Admin

Please temporarily disable your Anti-Virus and run the following scanner.

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

Link to post
Share on other sites

Please temporarily disable your Anti-Virus and run the following scanner.

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:
You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:
The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

----------

Below are the logfiles that you instructed me to attach. In addition, here's a description of what I saw: When combofix stopped running, all of the icons on my desktop were gone and the toolbar (including start menu) had disappeared. I rebooted and they came back but the same "DCOM server process launcher" error popped up again (I used "shutdown -a" to stop it). Thanks again!!!

--------------

ComboFix 09-08-26.05 - Ann 08/26/2009 18:37.1.1 - NTFSx86

Running from: c:\documents and settings\Ann\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Ann\Desktop\WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}

FW: ZoneAlarm Security Suite Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

* Created a new restore point

.

((((((((((((((((((((((((( Files Created from 2009-07-26 to 2009-08-26 )))))))))))))))))))))))))))))))

.

2009-08-26 01:19 . 2009-08-03 17:36 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2009-08-26 01:19 . 2009-08-03 17:36 19096 ----a-w- c:\windows\system32\drivers\mbam.sys

2009-08-26 01:19 . 2009-08-26 01:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2009-08-25 22:12 . 2009-08-25 22:12 -------- d-----w- c:\documents and settings\Ann\Application Data\Malwarebytes

2009-08-25 22:12 . 2009-08-25 22:12 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2009-08-16 17:42 . 2008-04-13 18:45 10368 -c--a-w- c:\windows\system32\dllcache\hidusb.sys

2009-08-16 17:42 . 2008-04-13 18:45 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys

2009-08-15 22:39 . 2009-07-10 13:27 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll

2009-08-05 09:01 . 2009-08-05 09:01 204800 -c----w- c:\windows\system32\dllcache\mswebdvd.dll

2009-08-04 19:21 . 2009-08-04 19:21 -------- d-----w- c:\documents and settings\Ann\Local Settings\Application Data\Identities

2009-07-28 20:29 . 2009-07-03 17:09 594432 -c----w- c:\windows\system32\dllcache\msfeeds.dll

2009-07-28 20:29 . 2009-07-03 17:09 55296 -c----w- c:\windows\system32\dllcache\msfeedsbs.dll

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2009-08-26 22:40 . 2009-06-08 23:23 67753760 --sha-w- c:\windows\system32\drivers\fidbox.dat

2009-08-26 01:17 . 2009-06-08 23:23 905060 --sha-w- c:\windows\system32\drivers\fidbox.idx

2009-08-24 23:34 . 2009-08-25 00:04 84992 ----a-w- c:\windows\Internet Logs\xDB6.tmp

2009-08-24 22:52 . 2009-08-24 23:12 41472 ----a-w- c:\windows\Internet Logs\xDB5.tmp

2009-08-24 22:43 . 2009-08-24 22:44 35840 ----a-w- c:\windows\Internet Logs\xDB3.tmp

2009-08-24 22:43 . 2009-08-24 22:44 2148352 ----a-w- c:\windows\Internet Logs\xDB4.tmp

2009-08-24 22:35 . 2009-08-24 22:36 2148352 ----a-w- c:\windows\Internet Logs\xDB2.tmp

2009-08-24 22:35 . 2009-08-24 22:36 1248256 ----a-w- c:\windows\Internet Logs\xDB1.tmp

2009-08-24 22:19 . 2009-06-09 23:13 -------- d-----w- c:\documents and settings\All Users\Application Data\Sonic

2009-08-05 09:01 . 2004-08-10 11:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll

2009-08-03 04:27 . 2009-06-27 21:26 -------- d-----w- c:\documents and settings\Ann\Application Data\Apple Computer

2009-08-03 04:27 . 2009-06-08 10:07 59560 ----a-w- c:\documents and settings\Ann\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2009-07-17 19:01 . 2004-08-10 11:00 58880 ----a-w- c:\windows\system32\atl.dll

2009-07-13 14:08 . 2004-08-10 11:00 286720 ----a-w- c:\windows\system32\wmpdxm.dll

2009-07-03 17:09 . 2006-03-04 03:33 915456 ----a-w- c:\windows\system32\wininet.dll

2009-06-28 13:13 . 2009-06-28 13:13 -------- d-----w- c:\program files\Flip Video

2009-06-28 13:13 . 2009-06-28 13:13 -------- d-----w- c:\documents and settings\All Users\Application Data\Flip Video

2009-06-28 11:57 . 2009-06-28 11:57 -------- d-----w- c:\program files\3ivx

2009-06-28 11:57 . 2009-06-28 11:57 -------- d-----w- c:\documents and settings\All Users\Application Data\Pure Digital Technologies

2009-06-25 11:38 . 2009-06-08 23:21 4212 ---ha-w- c:\windows\system32\zllictbl.dat

2009-06-25 08:25 . 2004-08-10 11:00 730112 ----a-w- c:\windows\system32\lsasrv.dll

2009-06-25 08:25 . 2004-08-10 11:00 56832 ----a-w- c:\windows\system32\secur32.dll

2009-06-25 08:25 . 2004-08-10 11:00 54272 ----a-w- c:\windows\system32\wdigest.dll

2009-06-25 08:25 . 2004-08-10 11:00 301568 ----a-w- c:\windows\system32\kerberos.dll

2009-06-25 08:25 . 2004-08-10 11:00 147456 ----a-w- c:\windows\system32\schannel.dll

2009-06-25 08:25 . 2004-08-10 11:00 136192 ----a-w- c:\windows\system32\msv1_0.dll

2009-06-24 11:18 . 2004-08-10 11:00 92928 ----a-w- c:\windows\system32\drivers\ksecdd.sys

2009-06-16 14:36 . 2004-08-10 11:00 81920 ----a-w- c:\windows\system32\fontsub.dll

2009-06-16 14:36 . 2004-08-10 11:00 119808 ----a-w- c:\windows\system32\t2embed.dll

2009-06-12 12:31 . 2004-08-10 11:00 80896 ----a-w- c:\windows\system32\tlntsess.exe

2009-06-12 12:31 . 2004-08-10 11:00 76288 ----a-w- c:\windows\system32\telnet.exe

2009-06-10 14:13 . 2004-08-10 11:00 84992 ----a-w- c:\windows\system32\avifil32.dll

2009-06-10 13:19 . 2009-06-08 01:30 2066432 ----a-w- c:\windows\system32\mstscax.dll

2009-06-10 06:14 . 2004-08-10 11:00 132096 ----a-w- c:\windows\system32\wkssvc.dll

2009-06-09 23:02 . 2009-06-09 23:02 10134 ----a-r- c:\documents and settings\Ann\Application Data\Microsoft\Installer\{098122AB-C605-4853-B441-C0A4EB359B75}\ARPPRODUCTICON.exe

2009-06-09 10:54 . 2009-06-10 22:25 38200 ----a-w- c:\documents and settings\Ann\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe

2009-06-09 10:05 . 2009-06-09 10:05 1915520 ----a-w- c:\documents and settings\Ann\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpupdateax\fpupdateax.exe

2009-06-08 22:28 . 2009-06-08 01:38 87747 ----a-w- c:\windows\pchealth\helpctr\OfflineCache\index.dat

2009-06-08 10:23 . 2009-06-08 10:23 21425 ----a-w- c:\windows\system32\drivers\AegisP.sys

2009-06-08 01:57 . 2009-06-08 01:57 126 ----a-w- c:\documents and settings\Ann\Local Settings\Application Data\fusioncache.dat

2009-06-08 01:34 . 2009-06-08 01:34 21640 ----a-w- c:\windows\system32\emptyregdb.dat

2009-06-05 17:57 . 2009-06-05 17:57 75048 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.2.0.23\SetupAdmin.exe

2009-06-05 15:42 . 2009-06-27 21:24 39424 ----a-w- c:\windows\system32\drivers\usbaapl.sys

2009-06-05 15:42 . 2009-06-27 21:24 2060288 ----a-w- c:\windows\system32\usbaaplrc.dll

2009-06-04 21:37 . 2009-06-04 21:37 4732800 ----a-w- c:\documents and settings\All Users\Application Data\Flip Video\FlipShare\Updates\FirmwareExec_Windows_en-US_83.06_83.07\FlipVideoFWUpdate.exe

2009-06-03 19:09 . 2004-08-10 11:00 1291264 ----a-w- c:\windows\system32\quartz.dll

.

------- Sigcheck -------

[7] 2009-02-09 10:56 401408 9222562D44021B988B9F9F62207FB6F2 c:\windows\$hf_mig$\KB956572\SP3QFE\rpcss.dll

[-] 2004-08-10 11:00 395776 5C83A4408604F737717AB96371201680 c:\windows\$NtServicePackUninstall$\rpcss.dll

[7] 2008-04-14 00:12 399360 2589FE6015A316C0F5D5112B4DA7B509 c:\windows\$NtUninstallKB956572$\rpcss.dll

[7] 2008-04-14 00:12 399360 2589FE6015A316C0F5D5112B4DA7B509 c:\windows\ServicePackFiles\i386\rpcss.dll

[-] 2009-02-09 12:10 401408 7EE7E36DD89EAA41C8ABA9850AF27957 c:\windows\system32\rpcss.dll

[7] 2009-02-09 12:10 401408 6B27A5C03DFB94B4245739065431322C c:\windows\system32\dllcache\rpcss.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-06-10 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ehTray"="c:\windows\ehome\ehtray.exe" [2005-08-05 64512]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2006-06-06 94208]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2006-06-06 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2006-06-06 118784]

"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2007-02-21 819200]

"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2007-02-21 970752]

"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2009-03-31 982408]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]

"Apoint"="c:\program files\Apoint\Apoint.exe" [2005-10-07 176128]

"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe" [2008-05-14 244208]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-26 413696]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-06-05 292136]

"BluetoothAuthenticationAgent"="bthprops.cpl" - c:\windows\system32\bthprops.cpl [2008-04-14 110592]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Bluetooth Manager.lnk - c:\program files\Toshiba\Bluetooth Toshiba Stack\TosBtMng1.exe [2005-6-16 49152]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\WINDOWS\\system32\\ZoneLabs\\vsmon.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Program Files\\Messenger\\msmsgs.exe"=

R2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe [2008-05-14 309744]

R2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe [2008-05-14 166384]

R2 SessionLauncher;SessionLauncher;c:\docume~1\Ann\LOCALS~1\Temp\DX9\SessionLauncher.exe [x]

R3 RoxMediaDB10;RoxMediaDB10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [2008-05-14 1120752]

S2 FlipShare Service;FlipShare Service;c:\program files\Flip Video\FlipShare\FlipShareService.exe [2009-06-04 451904]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]

"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP

.

Contents of the 'Scheduled Tasks' folder

2009-07-24 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]

.

.

------- Supplementary Scan -------

.

uInternet Settings,ProxyOverride = *.local

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-08-26 18:40

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1164)

c:\windows\system32\igfxdev.dll

.

Completion time: 2009-08-26 18:42

ComboFix-quarantined-files.txt 2009-08-26 22:42

Pre-Run: 41,242,914,816 bytes free

Post-Run: 41,373,999,104 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

157 --- E O F --- 2009-08-17 10:20

--------

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:47:59 PM, on 8/26/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\Apoint\HidFind.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Flip Video\FlipShare\FlipShareService.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Ann\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKUS\S-1-5-21-1715567821-1897051121-725345543-1003\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')

O4 - Global Startup: Bluetooth Manager.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1244456977680

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1244595757500

O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe

O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: SessionLauncher - Unknown owner - C:\DOCUME~1\Ann\LOCALS~1\Temp\DX9\SessionLauncher.exe (file missing)

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7780 bytes

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  • Root Admin

You have an invalid core operating system file running. This procedure should repair it.

STEP 01

Download but do not yet run ComboFix

If you have a previous version of Combofix.exe, delete it and download a fresh copy.

Download it to your DESKTOP - it MUST run from the Desktop

download.bleepingcomputer.com/sUBs/ComboFix.exe

subs.geekstogo.com/ComboFix.exe

Using your mouse, Highlight and then Right-click | Copy the entire contents of the Code box below, including blank lines

KILLALL::

FCOPY::
c:\windows\system32\dllcache\rpcss.dll | c:\windows\system32\rpcss.dll

Open a new Notepad session (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled. Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and set the location to your Desktop, and enter (including quotation marks) as the filename: "CFscript.txt" .

Using your mouse, drag the new file CFscript.txt and drop it on the Combo-Fix.exe icon as shown:

CFScript.gif

  • Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
  • Disconnect from the Internet.
  • Disable your Antivirus software. If it has Script Blocking features, please disable these as well.
  • A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.
  • It may identify that Recovery Console is not installed. Please accept when asked if you wish it to be installed.
    When the scan completes Notepad will open with with your results log open. Do a File, Exit.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

Post back the Combofix log on your next reply.

STEP 02

Please temporarily disable your current Anti-Virus in order to run this Online AV scanner.

Run Eset NOD32 Online AntiVirus

Note: You will need to use Internet Explorer for this scan.

  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Disable your current Antivirus software. You can usually do this with its Notfication Tray icon near the clock.
  • Click Start
  • Make sure that the option "Remove found threats" is Un-checked, and the option "Scan unwanted applications" is checked
  • Click Scan
  • Wait for the scan to finish
  • Re-enable your Anvirisus software.
  • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

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Oh man ... I think that I may have completely hosed my laptop. I tried the combofix instructions but something went wrong in the middle of it. There was a reboot and then Combofix said that it was producing a logfile and then I got a blue screen. When I rebooted, I got an error that I should have probably written down (system could not boot because of ... I think ... a "system.ini" file or something like that). At that point, I probably should have just replied to your post but I tried to use the recovery console (created a new startup sector), which seemed to work except that my internet explorer didn't work - something about a corruption - so I couldn't continue with the instructions. The combofix logfile was there - unfortunately, I didn't get it copied to a flashdrive. I then (stupidly, I'm sure) went back to the recovery console and haven't been able to get the laptop to do anything since then. When I turn it on, I get a black screen with a blinking cursor (not a command prompt). Any ideas? If it's a lost cause at this point, I understand - just let me know. Thanks again.

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  • Root Admin

Well it sounds a bit ugly. Do you have the Vista installation CD/DVD that may have come with it?

I'm assuming you have data like pictures and documents that you don't want to lose. If that's the case then you'll need to repair the drive or do some drastic fixes.

Let me know if you have an XP or Vista CD/DVD that you can use, or if you have access to another computer to download and burn a CD

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Well it sounds a bit ugly. Do you have the Vista installation CD/DVD that may have come with it?

I'm assuming you have data like pictures and documents that you don't want to lose. If that's the case then you'll need to repair the drive or do some drastic fixes.

Let me know if you have an XP or Vista CD/DVD that you can use, or if you have access to another computer to download and burn a CD

-------------------------------

At this point, I think that I'll just reinstall the OS and start over. We didn't have very many files on this computer as we use it primarily for internet use. I've done that many times so I'll be fine to do it on my own. Thanks for your valiant efforts - next time, I promise to reply as soon as I see a problem instead of striking out on my own into areas that I don't really understand. Thanks!

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