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Win 10 wont boot. bootres.dll and mbamswissarmy.sys


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Help!!!! Windows 10 (surface pro 2) cant boot. Malwarebytes asked me to reboot because web protection was inactive (and something about a rootkit) and now im stuck. Cant repair. Cant restore. I have entered my recovery key at least 20 times.... My srttrail.txt said something about mbamswissarmy.sys and bootres.dll. I have disabled signature check and it didnt work. I need  computer surgery!!!

FRST.txt

Edited by jfracine
clarity
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Hello jfracine and welcome to Malwarebytes,

Continue:

Save the attached file fixlist.txt to your flash drive, same place as FRST.
Now please enter System Recovery Options as you did to get the log.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot, does your stsrem now boot to Normal Windows...

Thank you,

Kevin..

fixlist.txt

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It will be necessary to make clean install of Malwarebytes as follows..

Totally Remove Malwarebytes from your system:

Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice.
 
  • Close all open applications
  • Double-click and run mb-clean.exe
  • A prompt with an option to clean up the system will appear:



Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended)
No - will exit the utility

Once the cleanup process is completed, a prompt will appear:

Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended)
No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended)

We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

Upon reboot, a prompt will appear:

Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended)
No - will exit the utility and the cleanup process is complete...

A log file ("mb-clean-results.txt") will be on your desktop

Let me know if all is now well for you...

Thank you,

Kevin

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  • 2 weeks later...
  • Root Admin

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