Jump to content

Recommended Posts

Hello
Im trying to figure out how to resolve my problem
My issue is High CPU Usage (60%~) by a blank process in task manager
I've ran Malwarebytes and tried a few others and they removed somethings after a long hassle
However I'm completely stuck at this point.
That being the High CPU Usage and also my computer randomly closes the browser from seemingly keywords or randomly
Also with programs as well.
I'm also unable to download Farbar
(if thats what I thinkI need as I saw a similar post using it)
so I'll have to use a usb stick or something (Idk)

Heres some images
Any help soon would be immensely appreciated.
 

task1.jpg

 

 

task3.jpg

task2.jpg

Edited by Lovesickdope
pic update

Share this post


Link to post
Share on other sites

Hi Lovesickdope :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.


    • Download the right version of FRST for your system:
      • FRST 32-bit
      • FRST 64-bit
        Note: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using.
    • Move the executable (FRST.exe or FRST64.exe) on your Desktop
    • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
    • Copy/paste the following inside the text area:
      Start::
      CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
      CMD: bcdedit.exe /set {default} recoveryenabled yes
      End::
      
    • Click on the Fix button
      NYA5Cbr.png
    • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
    • Copy and paste its content in your next reply

Share this post


Link to post
Share on other sites

I was able to download both version sending it to my email from another computer
However, they both immediatly close when I try opening them also running as administrator.

I also tried disabling the internet to get them to start - because that makes the CPU usage return to normal
but they still don't open.

Edited by Lovesickdope

Share this post


Link to post
Share on other sites

I'm curious... if you try to download FRST from the infected computer, does your web browser closes?

Share this post


Link to post
Share on other sites

Yes it closes immediatly when clicking, it also closes even if I try to search certain things - seems like keywords but could be random.

Share this post


Link to post
Share on other sites

Looks like you're infected with Kovter as well. This is going to be a bit trickier. Nothing impossible though. We'll jump to the next step, but you will need to create a Windows 10 installation media using your USB, and then put FRST64.exe on it.

For the next part, you'll need to download the FRST executable a clean computer, and move them on your USB Flash Drive. That USB can only be inserted in the infected computer if it is either shutdown, or in the Windows RE. Otherwise, the infection will mess with the files on the USB and you'll have to restart.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • Another computer (clean of infection)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)

Preparing the USB Flash Drive

  • Download the right version of FRST for your system from a clean computer:
    • FRST 32-bit
    • FRST 64-bit
      Note: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using.
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive

Boot in the Recovery Environment

  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
  • Once in the Windows RE, plug the USB Flash Drive in the computer

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Scan button and wait for the scan to complete
  • A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply

Share this post


Link to post
Share on other sites

Do I need a USB Flash Drive or is it the only method
If so, I'll head out and buy one - What size do you think I'll need?

Share this post


Link to post
Share on other sites

You'll need a USB Flash Drive. It's the only method. A 8GB one will do just fine.

Share this post


Link to post
Share on other sites

No problem, I'll be waiting :) 

Share this post


Link to post
Share on other sites

Hey i was able to apply the fix and get the scan done while in advanced startup.
I had to reboot 3x to get to advanced startup. I kept getting stopcode bluescreen errors trying to get there normally.
Also I'm now im Safemode with Networking, after another stopcode error. Let me know if thats a problem.

Anyways heres the files

Fixlog.txt

FRST.txt

Share this post


Link to post
Share on other sites

Awesome! Now, let's see if you can install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Share this post


Link to post
Share on other sites

Should I restart my computer normal mode or is Safe Mode with Networking okay?
Also it usually takes about 30 minutes for the normal full scan on my computer.

Also a lot of times yesterday while running the scan when restarting i'd get stopcode errors
eventually after a lot of attempts it removed them hopefully that won't happen.

Edited by Lovesickdope
additional misc info

Share this post


Link to post
Share on other sites

Okay I'm in normal mode now - The High CPU usage has returned to normal (10%~)
Awesome!

Running the scan now.

Nevermind after about 5 minutesthe high cpu blank process has returned - I'll update after the scan restart.

Edited by Lovesickdope

Share this post


Link to post
Share on other sites

Alright I was unable to Export Summary.  Stopcode crash after choosing to restart (as usual)
Though it does keep the items in quarantine after the reboot, I can't export unless I don't restart.
It found 201 items, all false positives except for 1 - Dapp.exe  ...the rest were all DLL Suite; a program I tried to download to fix the issue to no avail.
Deleted all 201 items.
I guess its not the only culprit though - Still having the High CPU Usage issue.

Share this post


Link to post
Share on other sites

You can grab that scan log in the Reports section of Malwarebytes. Look for a Scan entry and double-click on it. You'll be able to see it and export it.

Share this post


Link to post
Share on other sites

I don't see the most recent scan its not showing but heres another I guess before it or auto-detect website blocked or something

actually thats from yesterday, out of like 10+ scans I was doing all day. But it just blocked a website is all it shows for today vkssoft or something
I cant export anything for it though or even view that detail now. But I don't have anything from today. I can run another scan though

scan.txt
 

Edited by Lovesickdope

Share this post


Link to post
Share on other sites

That's fine. Alright, let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

Share this post


Link to post
Share on other sites

Im unable to use either. I was unable to download them so I transferred with flash drive from another computer.
After transferring im still unable to open them from the computer though

Share this post


Link to post
Share on other sites

What happens when you try to launch them?

Share this post


Link to post
Share on other sites

That's odd. Did you delete everything RogueKiller detected by the way?

Share this post


Link to post
Share on other sites

Can you run a scan with FRST and provide me a fresh set of logs? If it doesn't work under a normal boot, you can go back in Safe Mode.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.