Computer still acting up after no threats found in normal mode.

[Lavluis]

I will complete the steps later. To answer your question, the disk check never stops and always runs. Also, something else I'd like to add is that anytime I try to restart after a threat scan on Malwarebytes, the Windows restarting screen freezes. I usually unplug the laptop and plug it back in but, I'm not sure if that's appropriate. When I startup again, the threat scan says complete and the threats in the last scan are quarantined. My question is, does this affect the Malware Removal process? 

[AdvancedSetup]

Yes, it can affect it and is not a good. You can lose important data that could stop the computer from starting up again.

The best option might be to backup your data then format the drive and reinstall Windows.

 

[Lavluis]

Thanks for the support man. Just one more favor.. How do I go about doing a backup, formating the drive, and reinstalling windows?

[AdvancedSetup]

Do you have the Windows installation DVD or was Windows already installed when you bought the computer?

If it was preinstalled we can look at doing a Factory Restore once your data is backed up to an external USB hard drive.

Let me know, please.

Ron

 

[Lavluis]

Yes, it was preinstalled.

[Lavluis]

Actually, I'm not sure because it was passed down. 

[AdvancedSetup]

What are the Manufacturer name and the Model number?

 

[Lavluis]

Manufacturer: Acer

Model NO. : MS2361

[AdvancedSetup]

Aspire V5 ?

Was going to look up and see if one could get installation DVD from them but can't find that model except in one discussion. About how old is this unit?

 

[Lavluis]

yes an Aspire V5. MFG Date:2012/10/08

[Lavluis]

I did find this... Thoughts?

[AdvancedSetup]

Yes, that's what I was looking for. It's a good price and the good part about having it is that even if your hard drive goes bad and you have to replace it, you can restore Windows to it again with that DVD.

Backup all your data to an external hard drive because this DVD will remove all data from the drive and rebuild it.

 

[Lavluis]

I'm gonna get on that. Thanks Ron. BTW, will I still be able to use my Malwarebytes premium account? I just bought it last month to fix this problem..

[AdvancedSetup]

Yes, absolutely. I would recommend that before your restore the computer to factory defaults that you deactivate Malwarebytes. Also, make sure you backup bookmarks, user data, know passwords to all sites, etc. Have license, registration, activation information for any other software you've bought or installed saved to an external USB drive, and/or written down on paper so that you can reinstall and activate on the newly rebuilt computer.

I'll go ahead and close this topic then but if you need further help please let us know. You can send me a private message if needed.

Cheers and good luck.

Ron

 

[AdvancedSetup]

Hello @Lavluis

Just following up to see if you received your installation disks and got Windows reinstalled yet or not. Please post a status update if you get time.

Thanks

Ron

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks