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I recently updated Malwarebytes, not sure what the previous version was, I'm pretty sure it was 3 something. When I finished installing it, I clicked the shortcut and nothing happened. mbam.exe is running in my processes, as is the mbamservice.exe or whatever. But I click it and the hard drive light hardly even comes on, it doesn't try much at all. I tried the MB removal tool, then reinstalled. It seems to get hung up on the last of the installation process, the bar is full and the installer just freezes. I have to end the process. I don't recall if that happened when I first updated, I believe it did. I made sure my AV was off, tried multiple times, and it still freezes and still doesn't open.

I've attached the logs, I currently have MB installed. Running Windows XP. I have Avast, Super Anti Spyware and Malwarebytes. Any other AV programs on the logs is partially un/installed and I got no clue how to get rid of them, I'll work on that later.

mb-check-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings and welcome,

Please download, extract and run the attached .BAT file.  It will check for the presence of a certain update that is known to cause problems with Malwarebytes on Windows XP and will attempt to remove it if found.  Once it finishes, it should open a text file in notepad.  Please copy the contents of that text log into your next reply.

Thanks

KBCHECK.zip

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Thanks, if you haven't already, please try excluding Malwarebytes files from Avast! so that it doesn't scan them and its realtime protection ignores them.  The list of items to exclude may be found here

Please let us know how it goes and if the issue persists.

Thanks

Edited by AdvancedSetup
updated link

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Sorry, I forgot to mention I have had Avast turned off while I removed, reinstalled, and tried to run Malwarebytes. The issue still persists.

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OK, if you would, please try installing Malwarebytes again in Safe Mode with Networking to see if that helps at all, but first please download Malwarebytes Anti-Rootkit but do not run it yet because I'm going to have you try that as well.

You should either print or save these instructions because in Safe Mode you don't have internet access.

Boot into Safe Mode with Networking:

  • Restart your computer.
  • When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with the Windows XP Advanced Options menu.
  • Select the option for Safe Mode with Networking using the arrow keys.
  • Then press Enter on your keyboard to boot into Safe Mode with Networking.

You should then be presented with the Windows XP Login screen.  Log in to Windows and when it prompts you about Safe Mode and asks if you'd like to continue click Yes.

Once in Safe Mode, try installing Malwarebytes again and see if it will run.  If it doesn't, then go ahead and try to run Malwarebytes Anti-Rootkit, and if it runs, perform a scan with it and allow it to remove any threats that it finds, restarting the system if prompted to complete the removal process, then see if Malwarebytes functions as it should.

Edited by AdvancedSetup
corrected font issue

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It installed properly in Safe Mode, and when I quit Malwarebytes in the task bar and open it via shortcut, it opens just fine. However, the first time I booted back into normal Windows, MB didn't even start when windows started, which it was set to do. Mbamservice.exe was running in the processes, and opening the shortcut made mbam.exe run, but not mbamtray.exe like it did when I opened it in Safe Mode. The second time I rebooted into normal Windows, Malwarebytes ran on startup normally, but when I closed it and opened the shortcut again, it acted the same as before, running mbam.exe and otherwise acting like I did nothing. Starting mbamtray.exe manually also did nothing but add it to the process list.

It also, when it did run, kept saying that two real-time protection things were turned off (I have the trial activated), and when I went  into the settings to enable them (I think it was Web protection and Exploit protection, but I'm not sure) they did nothing when I clicked them. Other buttons worked fine.

I went ahead and ran Malwarebytes Anti-Rootkit, and it found nothing.

Edited by Technoid

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Did you use MSConfig to alter the startup items for your system?  I ask because your logs show this:

	==================== MSCONFIG/TASK MANAGER disabled items ==
	MSCONFIG\startupfolder: C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Acrobat Speed Launcher.lnk.disabled => C:\WINDOWS\pss\Adobe Acrobat Speed Launcher.lnk.disabledCommon Startup
MSCONFIG\startupfolder: C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk.disabled => C:\WINDOWS\pss\Microsoft Office.lnk.disabledCommon Startup
MSCONFIG\startupreg: ctfmon.exe => C:\WINDOWS\system32\ctfmon.exe
MSCONFIG\startupreg: f.lux => "C:\Documents and Settings\Michael\Local Settings\Application Data\FluxSoftware\Flux\flux.exe" /noshow
MSCONFIG\startupreg: KernelFaultCheck => %systemroot%\system32\dumprep 0 -k
MSCONFIG\startupreg: Malwarebytes Anti-Malware (reboot) => "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
MSCONFIG\startupreg: ProductUpdater => C:\Program Files\Common Files\Freemake Shared\ProductUpdater\ProductUpdater.exe
MSCONFIG\startupreg: QuickTime Task => "C:\Program Files\QuickTime\qttask.exe" -atboottime
MSCONFIG\startupreg: SDTray => "C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe"
MSCONFIG\startupreg: SUPERAntiSpyware => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
MSCONFIG\startupreg: TkBellExe => "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
MSCONFIG\startupreg: ZAM => 

Using MSConfig as a startup manager isn't generally a good idea.  There are other better tools for that task such as MS Sysinternals Autoruns.  Please refer to this post for more details.

I don't know if it's related to the issue with Malwarebytes not working in normal mode, but it may be.  Please re-enable everything you disabled with MSConfig then restart your system and try running Malwarebytes again to see if it helps at all.

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I set it to Normal and it acted as before, starting up fine on startup but when I quit it in the taskbar and open it again, mbam.exe and mbamservice.exe run, and for a bit  mbamservice.exe uses 50% of my CPU, but then it just does nothing. Running mbamtray.exe manually does nothing but add it to the process list.

I don't understand how preventing programs from running on startup using one utility would cause more problems as opposed to another utility? In the end, the same programs still don't run on startup. I'll try out the Sysinternals thing though.

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Don't mean to double post, but I was looking around on the Malwarebytes website and it looks like I'm supposed to have some Chameleon thing, but I don't see any Chameleon files in my MB installation. Does it install separately, or am I missing files?

I would think this was caused by a virus, but the rootkit thing didn't find anything, Avast hasn't found anything, I'm pretty stumped. I hardly have any extra stuff running on my computer at any time, I don't know what could be keeping it from running?

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Chameleon is an older part of Malwarebytes 2.x. Malwarebytes 3 has a chameleon component, but it's a driver that you won't normally see and we don't call it chameleon except by the driver name.

As for your issue, can you try this batch file please? It should output one line, just let us know what the response is

updateCheck.zip

Edited by dcollins

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Oh I see, thank you.

The batch file says "PosReady is not configured. Press any key to continue..." and then closes when I hit a key.

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If you wouldn't mind, please try uninstalling Malwarebytes using MB-Clean.exe from Safe Mode, then do not reinstall Malwarebytes yet.  Next, try creating a new administrative user account and install Malwarebytes from the new user account and see if Malwarebytes will start and run in normal boot mode from within that new user account.  If it does, please try logging into your normal user account and running Malwarebytes from there to see if it now functions normally or not.

Please let us know how it goes.

Thanks

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Sorry for the late response!

After doing as you asked, it ran fine when it started automatically when I first logged into the new user account, but then when I quit it in the taskbar and try to run it again it still didn't work. But my trial just ended, and now it works just fine! I guess it had something to do with the trial. I wish there was an option to opt out of it whenever I update Malwarebytes, I don't want to have to go through this every time I have to update.

However, whenever I first open MB, even if it's already in the taskbar, an error comes up titled "Windows - No Disk" and says "Exception processing message c0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" and clicking Try Again just makes the message come up forever, but hitting Continue or Cancel makes MB come up like normal. It only happens if I open the interface via shortcut, double clicking the icon in the taskbar opens MB without the error. This occurred even before the thing with it not opening, and it doesn't seem like a big deal since MB comes up and I can do scans just fine, just wondering what's with that.

Another strange thing is, I made a screenshot of that error and saved it in Paint as a BMP file, and when I was running a MB scan it said the bitmap was a trojan.trace and quarantined it. Do I have an infection or is this a false positive?

Edited by Technoid

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That is odd.  With so many strange issues, something is definitely going on with your system.  I would recommend getting it checked just to make certain the problem isn't some infection.  To do so, please follow the instructions found in this topic and then create a new thread with the requested information in the malware removal area by clicking clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats.  Hopefully the system is clean, but it's best to be cautious.

If they don't find anything amiss, you may return to this thread to continue working with us on the Malwarebytes issues and hopefully we'll be able to figure out what's going on and fix it.

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