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MBAM will not update

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Hello and Welcome!

Please download the Malwarebytes Support Tool to assist us in helping you further with your issue.
It is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products.
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1. Please save the file where you can locate it.
2. Then close all browsers and locate the file you downloaded and double-click on it to install and run the program.
3. Place a checkmark on the "Accept License Agreement" checkbox and click the Next button.
4. Click on the "Advanced Options" link for Forum Support options

5. Click on the "Gather Logs" button
6. The program will run the FRST program in the background and gather some diagnostic logs and zip them up on your desktop as: mbst-grab-results_zip
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Thanks for the logs, while we wait for someone from staff to review them @dcollins, @nikhils, @AdvancedSetup lets have you add exclusions to your ESET NOD32 Antivirus

Please read through this KB below and add the exclusions.

Malwarebytes KB: How-To: Malwarebytes 3 files to be set as exclusions in other security software.

KB Article HERE

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04/02/18	" 22:36:52.421"	69442643	0b18	0f50	WARNING	HttpConnection	mb::common::net::HttpConnection::SendRequest	"HttpConnection.cpp"	335	"HTTP POST - certificate validation error"
04/02/18	" 22:36:52.421"	69442643	0b18	0f50	WARNING	HttpConnection	mb::common::net::HttpConnection::LogExceptionDetails	"HttpConnection.cpp"	1472	"Exception details: text=Certificate validation error: Unacceptable certificate from sirius.mwbsys.com: application verification failure"

This looks to be certificate related. Can you try clicking the following link and letting me know what comes up on the page? Thanks!


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