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pjruiz

Can't get rid of Advanced System Care remnants

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I used to run IObit ASC until I installed MWB3, which I am running now as my antivirus, Win 10. ASC has been uninstalled. When I run the AdwCleaner scan, I come up with this as a PUP.\:

***** [ Folders ] *****

PUP.Optional.AdvancedSystemCare, C:\IObit\Advanced SystemCare V8
PUP.Optional.AdvancedSystemCare, C:\ProgramData\IObit\Advanced SystemCare V8
PUP.Optional.AdvancedSystemCare, C:\ProgramData\Application Data\IObit\Advanced SystemCare V8
PUP.Optional.AdvancedSystemCare, C:\Program Files (x86)\Common Files\IObit\Advanced SystemCare V8
PUP.Optional.AdvancedSystemCare, C:\Users\All Users\IObit\Advanced SystemCare V8
PUP.Optional.AdvancedSystemCare, C:\Users\xxxxxxx\AppData\LocalLow\IObit\Advanced SystemCare V8


***** [ Registry ] *****

PUP.Optional.AdvancedSystemCare, [Value] - HKU\S-1-5-21-1085300371-3658775179-2118887078-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run | Advanced SystemCare 9

I run the cleaning process, which includes a reboot. If I run the AdwCleaner scan again, the same items appear again. I have done this many times with the same result. I never can clean out this PUP.

Please help. Thanks.

Paul

Edited by pjruiz

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Use revo uninstaller, the paid version will remove everything, it scans after uninstalling to get rid of excess files and registry items, my advice to you is never use advanced system care again they insert viruses into peoples computers, they are there to slow down your computer on purpose to make you think ASC is doing something  when it cleans, once you remove this then it just leaves the virus files, these will eventually crash your pc . What I would do now is go back to a previous restore point before uninstalling ASC9, then remove it with revo uninstaller running revo as admin. Hope that helps.

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Hello @pjruiz

 

Please run the following steps and post back the logs as an attachment when ready. I'll help you get this cleaned up.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Thanks

 

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