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Hi Zac52009 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt) and the Malwarebytes log. You can attach them in your next post, or copy/paste their content.


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Hi Aura,

              thank you for your response :)

I can give it a go and try and figure my logs out, but at this point i am not sure if you'll be able to help as i am not the only one using this pc and its about 7 years old so weather it has acquired any "form of pirated, illegal and counterfeit software and material" over the years is a possibility and going through 7 years of stuff to figure that out what might be seems like it might be a longer process then the one you and i will prob be going through  


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ive attached pics 

there is a text file which i haven't done anything to as its size concerned me.

there is also a folder as the folder was empty i tried things, the folder lets you change the name but when you try to delete it, it causes explorer to not respond then closes 

both are located on the C drive and not in a sub folder or anything like that just directly popped up on the C drive 




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yer i was a bit unsure on that as of the size and when i looked it up some were saying you need it others were saying you didn't so yer thanks for clarification on that. i'll try and delete and see what happens.

thanks for the link also 

could you elaborate on what you mean by out of date, such as what needs updating? windows update is quite finicky on this pc so i dont do them often as it causes issues  

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You're using Windows 7, yet you have Internet Explorer 8 installed. The latest version of Internet Explorer available on Windows 7 is Internet Explorer 11. So it tells me right away that you are missing Windows Updates, and quite important ones at that.

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do you have any advice on what i could possibly do about the folder? 

yer thats a fair point and i agree with you whole heartedly as i saw internet explorer as obsolete to say chrome or firefox so i just left it.

I cant remember the last time updates were done as all the small amount of internet data i had would be used up do do them only to cause me issues.

the main issue is i do a specific update and it will do more updates then asked and then install an update that causes an issue.

i spent quite some time in the past installing and rebooting to find the update had removed my audio so uninstall the update audio came back. try installing updates again reboot no audio and repeat so eventually i just gave up  

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i apologize if that sounded rude in anyway, i wasn't shutting you down or anything. :) id love to update it and stuff but yer it just doesn't want to play ball on that one 

now you mention it that is weird i didn't notice that as i only saw the 3 folders that it shows, when u open to many folders in the chain it gives u an error.

the folders arent named and empty and when opened just leads to another empty folder 



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Start by uninstalling these programs, as they are strongly outdated. Either uninstall them, or update them.

  • Adobe Acrobat 4.0
  • Adobe Flash Player 11 ActiveX
  • Adobe Flash Player 11 Plugin
  • Adobe Flash Player 18 PPAPI
  • Adobe Reader 9.5.5
  • Java(TM) 6 Update 22
  • Java(TM) 6 Update 26 (64-bit)

Also, take this opportunity to go through your list of installed programs, and uninstall the ones you don't need anymore.

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Sorry its been a busy couple of days and our time zones are pretty different it seems.

Things have been smoother since my hard drive has gained 70% of its space tho from deleting the text file.

Not much has been done in the way of updates cause of time, but ive deleted some more things and removed/uninstalled programs i didn't need as suggested


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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



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