Web Protection Stuck On Off

[rotterseth]

                                                                    The first thing under real-time protection is off, but no matter where I click it, it remains off, it will not turn on. I am currently on the premium free trial, yet it says I should have access to it.

[Malwarebytes]

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[AdvancedSetup]

Hello @rotterseth and

Please try the following and let us know.

Malwarebytes 3.4.5 - patch release
https://forums.malwarebytes.com/topic/225664-malwarebytes-345-patch-release/

Direct download link. Install over the top of your current installation
https://www.malwarebytes.com/mwb-download/thankyou/

Thank you

Ron

 

[Blackraider]

Hi

this problem happened to me again a few days ago but I already understood what is the cause for my case. If you have more then one protection software instaled on your PC(MB and KIS for example), make sure in both programs you add an exclusion rule to all the other program executable files and DLLs (and/or folders).

for example if you don't add MB EXE/DLLs to KIS exclusion rules, sometimes (super rarely, atleast until previous MB version), when KIS is doing an automatic scan, MB suddenly disable Web protection and I can't reenable it. but after KIS finishs the scan, MB is able to reactivate Web Protect again as if nothing happened.

Edited March 29, 2018 by Blackraider