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My PC is infected and Malwarebytes won't run


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Hi there

I posted this already yesterday but I think I posted it in the wrong forum so I'm going to try again here.

This is my first post so I hope I can give you the right information so that you can perhaps help me out.

I have an HP computer running Windows Vista and I use Avira Anti Vir Guard as well as Malwarebytes. In fact I find Malwarebytes picks up much more than Avira! I update both programmes pretty much every couple of days and run scans at least once a week if not more as I have been hit with some bugs in the past.

Last week I found that Google was being hijacked. The Google search page would come up and when I entered a search it would return a blank screen. I then found that something was disabling the online protection feature of Anti Vir Guard and it wouldn't let me switch it back on.

I was getting an Avira warning any time I went near the computer keyboard. It was saying that it had detected a WIN32 Trojan Agent .

My first port of call when this happens would have been Malwarebytes but I was unable to launch it. I tried deleting the software and re-downloading it but with no joy. I then tried downloading Malwarebytes on to a memory stick from my son's computer, installing it on the memory stick and then tried to scan my computer but it would not let me do that either. I also tried all this with the computer started in safe mode.

I got Adaware to run and it identified a bug called TR/Alureon.20480C.1. It said it had deleted it but needed to reboot the computer to complete the deletion. When I reboot the computer and run the Adaware scan the bug is back.

I can't do a system restore which I thought might help as there are no system restore points set now.

Now, whenever I start up in normal mode the computer tells me there is a problem and closes itself down.

I was beginning to think that the only thing I could do would be a complete system re-install but can't bear to think that might be the only solution.

ANY help would be very gratefully received.

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  • Root Admin

Hi Soapy. We don't work on logs in the General forum which is what needs to be done. Please post a new post in the HJT forum as shown below and someone will assist you as soon as they can. I realize you may not be able to run anything, but open a new post anyways in the other forum and someone will help you.

Current wait times vary but can be a day or two when it's busy.

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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Hi Soapy. We don't work on logs in the General forum which is what needs to be done. Please post a new post in the HJT forum as shown below and someone will assist you as soon as they can. I realize you may not be able to run anything, but open a new post anyways in the other forum and someone will help you.

Current wait times vary but can be a day or two when it's busy.

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Many thanks. Will do.

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