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hey guys, i need help with settings please.

so i added these 2 exclusions a while ago, but now i want to remove them, i select them, delete them.. but then they come back for some reason

why?

edit: im using the free version btw

Edited by user7546465

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

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-The Malwarebytes Forum Team

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Hello and Welcome!

Not sure why the exclusions keep coming back, but a simple fix is to simply do a clean re-install.

Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322)

Here are the steps to Download and run the MB-Clean Tool

  • Download MB-CLEAN Tool
  • Please Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
  • Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process

  • Once the cleanup process is completed, a prompt will appear asking for a reboot:
    • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

  • Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

  • NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322)

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can't i just reinstall it manually? won't that work? i'm not even premium

edit: also if you could help me just a bit more, where do i find recommended settings for free mbam version at?

 

Edited by user7546465

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If you just re-install it manually, it will retain some of the settings that you have.  The mb-clean will remove all settings and configurations and then re-install with the default settings.

As for recommended settings, the default settings at time of install are the best settings for most users.

NOTE: More info about the latest Malwarebytes 3.4.4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Edited by Firefox
Fixed link

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yeah, that's what i meant. i did everything manually, uninstalled it, cleaned up left-overs, cleaned registry. then i installed it again which fixed the problem.. and got another free 14 days trial which i can disable if you want me to since i already had the trial.

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1 hour ago, user7546465 said:

14 days trial which i can disable if you want me to since i already had the trial.

Usually you get a 14 day trial with every major version upgrade so you can try out the new features.  Up to you if you want to keep the trail activated.

Just a note, there is no need to manually uninstall and cleanup left-overs of Malwarebytes and the registry.  This is why the MB-Clean Tool was created, it does a good job of removing Malwarebytes.

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No Problem.... if you have any further issues don't hesitate to post your questions.

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