Settings > Exclusions

[user7546465]

hey guys, i need help with settings please.

so i added these 2 exclusions a while ago, but now i want to remove them, i select them, delete them.. but then they come back for some reason

why?

edit: im using the free version btw

Edited March 27, 2018 by user7546465

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

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• Farbar Recovery Scan Tool (FRST)
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     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
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     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
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[Firefox]

Hello and Welcome!

Not sure why the exclusions keep coming back, but a simple fix is to simply do a clean re-install.

Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322)

Here are the steps to Download and run the MB-Clean Tool

• Download MB-CLEAN Tool
• Please Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
• Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
  
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    
  
  
• Once the cleanup process is completed, a prompt will appear asking for a reboot:
  
  • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
    
    
• Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
  
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)
    
  
  
• NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322)
  

[user7546465]

can't i just reinstall it manually? won't that work? i'm not even premium

edit: also if you could help me just a bit more, where do i find recommended settings for free mbam version at?

 

Edited March 27, 2018 by user7546465

[Firefox]

If you just re-install it manually, it will retain some of the settings that you have.  The mb-clean will remove all settings and configurations and then re-install with the default settings.

As for recommended settings, the default settings at time of install are the best settings for most users.

NOTE: More info about the latest Malwarebytes 3.4.4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Edited March 27, 2018 by Firefox
Fixed link

[user7546465]

yeah, that's what i meant. i did everything manually, uninstalled it, cleaned up left-overs, cleaned registry. then i installed it again which fixed the problem.. and got another free 14 days trial which i can disable if you want me to since i already had the trial.

[Firefox]

1 hour ago, user7546465 said:

14 days trial which i can disable if you want me to since i already had the trial.

Usually you get a 14 day trial with every major version upgrade so you can try out the new features.  Up to you if you want to keep the trail activated.

Just a note, there is no need to manually uninstall and cleanup left-overs of Malwarebytes and the registry.  This is why the MB-Clean Tool was created, it does a good job of removing Malwarebytes.

[user7546465]

alright then, all good now!

[Firefox]

No Problem.... if you have any further issues don't hesitate to post your questions.