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Can you help to overcome following problem

Malwarebytes Premium blocks Microsoft Office Word

Malicious Memory Protection

Exploit: 1 Malware.Exploit.Agent.Generic, , blocked, [0], [392684],0.0.0

Exploit code executing from Heap memory blocked

 

In addition, I also run EMET 5.0, which reports the following when trying to open Word or Excel, which both get blocked by EMET 5.0:

EMET detected SimExecFlow mitigation and will close the application

 

Assuming that Malwarebytes and EMET 5.0 are fully compatible, I wonder what is causing the problem:

 

Here is the report of Malwarebytes:

-Exploit-Daten-
Malwarebytes
www.malwarebytes.com

-Protokolldetails-
Datum des Schutzereignisses: 23.03.18
Uhrzeit des Schutzereignisses: 08:46
Protokolldatei: 44d01e5a-2e6e-11e8-b14b-00241d745f82.json
Administrator: Ja

-Softwaredaten-
Version: 3.4.4.2398
Komponentenversion: 1.0.322
Version des Aktualisierungspakets: 1.0.4458
Lizenz: Testversion

-Systemdaten-
Betriebssystem: Windows 7 Service Pack 1
CPU: x64
Dateisystem: NTFS
Benutzer: System

-Einzelheiten zu Exploits-
Datei: 0
(keine bösartigen Elemente erkannt)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blockiert, [0], [392684],0.0.0

-Exploit-Daten-
Betroffene Anwendung: Microsoft Office Word
Schutzebene: Malicious Memory Protection
Schutzverfahren: Exploit code executing from Heap memory blocked
Dateiname:
URL:

END

Thanks for any help and advice on this most annoying and concering problem.

A. Naseweiss

 

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Hello @Naseweiss and :welcome:

 

Please download the Malwarebytes Support Tool to assist us in helping you further with your issue.

It is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products

** Download Malwarebytes Support Tool Here **
 

1. Please save the file where you can locate it.

download.jpg.970e987e98e7b2e1e1e4ebf10b6

2. Then close all browsers and locate the file you downloaded and double-click on it to install and run the program.

start_install.jpg.93d4745d746a5a93512134

3. Place a checkmark on the "Accept License Agreement" checkbox and click the Next button.

software_license_agreement.jpg.c5bd03db8

4. Click on the "Advanced Options" link for Forum Support options

Forum_Support.jpg.936b885674dc07463de20b

5. Click on the "Gather Logs" button

click_gather_logs.jpg.e01fea6f9610162069

6. The program will run the FRST program in the background and gather some diagnostic logs and zip them up on your desktop as:  mbst-grab-results_zip

mbst-grab-results_zip.jpg.3f5b6305df053b

7. Close the Malwarebytes Support Tool and locate the file: mbst-grab-results_zip on your desktop and upload that as an attachment to your next reply.

upload_this_file.jpg.fa7c212fb55601fb1d3

 

For more information, please refer to the following links:

Malwarebytes Support Tool User Guide
Malwarebytes Support Tool FAQs
 

Thank you

Ron

 

 

 

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Thanks

 

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