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Can you help to overcome following problem

Malwarebytes Premium blocks Microsoft Office Word

Malicious Memory Protection

Exploit: 1 Malware.Exploit.Agent.Generic, , blocked, [0], [392684],0.0.0

Exploit code executing from Heap memory blocked


In addition, I also run EMET 5.0, which reports the following when trying to open Word or Excel, which both get blocked by EMET 5.0:

EMET detected SimExecFlow mitigation and will close the application


Assuming that Malwarebytes and EMET 5.0 are fully compatible, I wonder what is causing the problem:


Here is the report of Malwarebytes:


Datum des Schutzereignisses: 23.03.18
Uhrzeit des Schutzereignisses: 08:46
Protokolldatei: 44d01e5a-2e6e-11e8-b14b-00241d745f82.json
Administrator: Ja

Komponentenversion: 1.0.322
Version des Aktualisierungspakets: 1.0.4458
Lizenz: Testversion

Betriebssystem: Windows 7 Service Pack 1
CPU: x64
Dateisystem: NTFS
Benutzer: System

-Einzelheiten zu Exploits-
Datei: 0
(keine bösartigen Elemente erkannt)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blockiert, [0], [392684],0.0.0

Betroffene Anwendung: Microsoft Office Word
Schutzebene: Malicious Memory Protection
Schutzverfahren: Exploit code executing from Heap memory blocked


Thanks for any help and advice on this most annoying and concering problem.

A. Naseweiss


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Hello @Naseweiss and :welcome:


Please download the Malwarebytes Support Tool to assist us in helping you further with your issue.

It is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products

** Download Malwarebytes Support Tool Here **

1. Please save the file where you can locate it.


2. Then close all browsers and locate the file you downloaded and double-click on it to install and run the program.


3. Place a checkmark on the "Accept License Agreement" checkbox and click the Next button.


4. Click on the "Advanced Options" link for Forum Support options


5. Click on the "Gather Logs" button


6. The program will run the FRST program in the background and gather some diagnostic logs and zip them up on your desktop as:  mbst-grab-results_zip


7. Close the Malwarebytes Support Tool and locate the file: mbst-grab-results_zip on your desktop and upload that as an attachment to your next reply.



For more information, please refer to the following links:

Malwarebytes Support Tool User Guide
Malwarebytes Support Tool FAQs

Thank you





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