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Can't get rid of rootkit.agent

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I have run malwarebytes in safe mode and found rootkit.agent. It appeared removed. I ran a second quick scan in safe mode and everything came up clean. I rebooted and switced to normal operations and the desktop either never loaded or was very, very, very slow. When I ran malwarebytes in normal mode it stopped. I went back to safe mode and rediscovered the rootkit.agent. Please help. I have a project to complete and the laptop has all the programs and info. Thanks....

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Please post the log from Malwarebytes in your next reply.

I double checked the version which version of Malwarebytes I was using and uoadted it to the latest. I ended up w/ 21 items. I ran it again and again. It seems like rootkit and TDSS are the two ietsm I can't get rid of. Please see log below. Note, I had to run this in safe mode because I was unable to complete a scan in normal.

Malwarebytes' Anti-Malware 1.40

Database version: 2697

Windows 5.1.2600 Service Pack 3 (Safe Mode)

8/25/2009 9:59:56 PM

mbam-log-2009-08-25 (21-59-43).txt

Scan type: Quick Scan

Objects scanned: 129113

Time elapsed: 4 minute(s), 45 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 1

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

\\?\globalroot\systemroot\SYSTEM32\hjgruinvstipyy.dll (Trojan.TDSS) -> No action taken.

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

\\?\globalroot\systemroot\SYSTEM32\hjgruinvstipyy.dll (Trojan.TDSS) -> No action taken.

C:\WINDOWS\SYSTEM32\DRIVERS\str.sys (Rootkit.Agent) -> No action taken.

Thanks for your help....

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  • Staff


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

If you still cannot get this to run, try booting into Safe Mode, and run it there.

To boot into Safe Mode, tap F8 after BIOS, and just before the Windows logo appears. A list of options will appear, select "Safe Mode."

If this doesn't work either, try the same method (above method), but name Combofix.exe to iexplore.exe instead, or winlogon.exe..

This because It also happens in some cases that malware blocks EVERY process except for what is in its own whitelist, so this whitelist also includes system important processes such as iexplore.exe, explorer.exe, winlogon.exe...

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Please find below the combo fix and HJT files. Note, I had to run this in safe mode. Thanks

ComboFix 09-08-26.05 - 08/26/2009 21:14.1.1 - NTFSx86 NETWORK

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.365 [GMT -4:00]

Running from: c:\documents and settings\anthony.SWAN-NT\Desktop\Combo-Fix.exe



((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat

c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat

c:\documents and settings\anthony.SWAN-NT\Application Data\Google\T-Scan

c:\documents and settings\anthony.SWAN-NT\Application Data\Google\T-Scan\n.gif

c:\documents and settings\anthony.SWAN-NT\Application Data\Google\T-Scan\t.gif

c:\documents and settings\anthony.SWAN-NT\Application Data\Google\T-Scan\y.gif

c:\windows\Downloaded Program Files\popcaploader.inf

c:\windows\Downloaded Program Files\setup.dll




c:\windows\system32\config\systemprofile\Start Menu\Programs\Windows Antivirus Pro

c:\windows\system32\config\systemprofile\Start Menu\Programs\Windows Antivirus Pro\Windows Antivirus Pro.lnk











----- BITS: Possible infected sites -----




((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))






((((((((((((((((((((((((( Files Created from 2009-07-27 to 2009-08-27 )))))))))))))))))))))))))))))))


2009-08-01 02:45 . 2009-08-01 02:45 -------- d-----w- C:\002c6733f2f637be8a

2009-08-01 02:23 . 2009-08-01 02:23 -------- d-----w- C:\913e755aa2159139b4aa


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))


2009-08-27 00:49 . 2007-10-31 20:31 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP

2009-08-26 01:14 . 2006-10-05 16:42 -------- d-----w- c:\program files\Spyware Doctor

2009-08-26 00:30 . 2008-12-08 22:13 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2009-08-26 00:30 . 2009-03-30 03:50 3942048 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe

2009-08-03 17:36 . 2008-12-08 22:13 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2009-08-03 17:36 . 2008-12-08 22:13 19096 ----a-w- c:\windows\system32\drivers\mbam.sys

2009-06-11 01:33 . 2004-12-12 07:30 94424 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2007-02-22 16:01 . 2007-02-22 16:01 458752 -c--a-w- c:\program files\mqljob2.mdb


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))



*Note* empty entries & legit default entries are not shown



"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-11-01 68856]

"Spyware Doctor"="c:\program files\Spyware Doctor\swdoctor.exe" [2009-08-03 2115728]


"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil9f.exe" [2008-03-25 218496]


"DwlClient"="c:\program files\Common Files\Dell\EUSW\Support.exe" [2004-05-28 323584]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2004-12-12 98304]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]

"NcpBudget"="c:\program files\WatchGuard\Mobile VPN\ncpbudgt.exe" [2008-01-17 401920]

"NcpPopup"="c:\program files\WatchGuard\Mobile VPN\ncppopup.exe" [2007-11-07 535040]


"Spyware Doctor"="c:\program files\Spyware Doctor\swdoctor.exe" [2009-08-03 2115728]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-03-23 39264]


"TSClientMSIUninstaller"="c:\windows\Installer\TSClientMsiTrans\tscuinst.vbs" [2007-10-30 13801]

"TSClientAXDisabler"="c:\windows\Installer\TSClientMsiTrans\tscdsbl.bat" [2008-01-19 2247]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1114\Scripts\Logon\0\0]

"Script"=HP Plotter.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1114\Scripts\Logon\1\0]

"Script"=Color Copier.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1114\Scripts\Logon\2\0]

"Script"=B&W Copier.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1114\Scripts\Logon\3\0]


[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1114\Scripts\Logon\4\0]


[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1114\Scripts\Logon\5\0]


[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-4060681539-3463340923-3655354263-1163\Scripts\Logon\0\0]


[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]

backup=c:\windows\pss\Digital Line Detect.lnkCommon Startup


"EnableFirewall"= 0 (0x0)



"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\WatchGuard\\Mobile VPN\\NCPMON.exe"=


"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R3 NcpFiltMP;NcpFiltMP;c:\windows\SYSTEM32\DRIVERS\ncpvaxp.sys [11/3/2008 11:06 AM 80040]

S2 ncpclcfg;ncpclcfg;c:\program files\WatchGuard\Mobile VPN\ncpclcfg.exe [11/3/2008 11:06 AM 81920]

S2 ncprwsnt;ncprwsnt;c:\program files\WatchGuard\Mobile VPN\NCPRWSNT.EXE [11/3/2008 11:06 AM 1036296]

S2 NcpSec;NcpSec;c:\program files\WatchGuard\Mobile VPN\NCPSEC.EXE [11/3/2008 11:06 AM 45056]

S2 rwsrsu;RwsRsu;c:\program files\WatchGuard\Mobile VPN\rwsrsu.exe [11/3/2008 11:06 AM 266240]

S3 NcpFilt;Ncp Filter Service;c:\windows\SYSTEM32\DRIVERS\ncpvaxp.sys [11/3/2008 11:06 AM 80040]

S3 ncpvaxp;NCP Secure Client Virtual Adapter Driver;c:\windows\SYSTEM32\DRIVERS\ncpvaxp.sys [11/3/2008 11:06 AM 80040]

S3 OnePointDomainAdminService;Active Directory Migration Agent;c:\program files\OnePointDomainAgent\DCTAgentService.exe --> c:\program files\OnePointDomainAgent\DCTAgentService.exe [?]


Contents of the 'Scheduled Tasks' folder

2004-12-17 c:\windows\Tasks\ISP signup reminder 1.job

- c:\windows\system32\OOBE\OOBEBALN.EXE [2004-08-04 10:42]



------- Supplementary Scan -------


uStart Page = hxxp://www.dell4me.com/mywaybiz

mStart Page = hxxp://www.yahoo.com

uInternet Connection Wizard,ShellNext = hxxp://www.dell4me.com/mywaybiz

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

Trusted Zone: CProjects.com

Trusted Zone: jobs2bid.com

Trusted Zone: Secure.jobs2bid.com

Trusted Zone: www.CProjects.com

Trusted Zone: www.jobs2bid.com

Trusted Zone: www.secure.jobs2bid.com

TCP: {97F769BD-5C5E-4AA9-8F32-EC56F811EC9F} =,



catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-08-26 21:22

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...


DwlClient = c:\program files\Common Files\Dell\EUSW\Support.exe?l?e?s?\?D?e?l?l?\?E?U?S?W?\?S?u?p?p?o?r?t?.?e?x?e???????0???????????????X:?????? ???????????x????????:??x???????????????????x???? ??x??????????????????|????????x??????? ???????4???????x???p??????????????

scanning hidden files ...

scan completed successfully

hidden files: 0



Completion time: 2009-08-27 21:27 - machine was rebooted

ComboFix-quarantined-files.txt 2009-08-27 01:27

Pre-Run: 1,818,324,992 bytes free

Post-Run: 1,679,540,224 bytes free

150 --- E O F --- 2009-07-28 03:59

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:35:54 PM, on 8/26/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Safe mode with network support

Running processes:









C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/mywaybiz

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywaybiz

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll

O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [NcpBudget] "C:\Program Files\WatchGuard\Mobile VPN\ncpbudgt.exe"

O4 - HKLM\..\Run: [NcpPopup] "C:\Program Files\WatchGuard\Mobile VPN\ncppopup.exe" noerrmsg

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9f.exe

O4 - HKUS\S-1-5-18\..\Run: [spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O15 - Trusted Zone: http://*.CProjects.com

O15 - Trusted Zone: http://*.jobs2bid.com

O15 - Trusted Zone: http://*.Secure.jobs2bid.com

O15 - Trusted Zone: http://*.www.CProjects.com

O15 - Trusted Zone: http://*.www.jobs2bid.com

O15 - Trusted Zone: http://*.www.secure.jobs2bid.com

O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - https://pol.cprojects.com/POLApp/Viewer/msxml4.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Swan.loc

O17 - HKLM\Software\..\Telephony: DomainName = Swan.loc

O17 - HKLM\System\CCS\Services\Tcpip\..\{97F769BD-5C5E-4AA9-8F32-EC56F811EC9F}: NameServer =,

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Swan.loc

O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe

O23 - Service: Google Software Updater (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)

O23 - Service: ncpclcfg - NCP engineering GmbH - C:\Program Files\WatchGuard\Mobile VPN\ncpclcfg.exe

O23 - Service: ncprwsnt - NCP Engineering GmbH - C:\Program Files\WatchGuard\Mobile VPN\ncprwsnt.exe

O23 - Service: NcpSec - Unknown owner - C:\Program Files\WatchGuard\Mobile VPN\ncpsec.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Active Directory Migration Agent (OnePointDomainAdminService) - Unknown owner - C:\Program Files\OnePointDomainAgent\DCTAgentService.exe (file missing)

O23 - Service: RwsRsu (rwsrsu) - Unknown owner - C:\Program Files\WatchGuard\Mobile VPN\rwsrsu.exe

O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe


End of file - 7920 bytes

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  • Staff


This looks OK here.

* Go to start > run and copy and paste next command in the field:

"c:\documents and settings\anthony.SWAN-NT\Desktop\Combo-Fix.exe" /u

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Let me know in your next reply how things are now.

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I ran combo-fix uninstall successfully. I was able to use my computer in normal mode.

After going to a few internet sites, I ran another scan and did not find anything.

Could this be the end of this mess??

If so, thank you very much for helping out a computer novice. Unfortunately, I have to get working on my projects again.

Thanks again.........

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  • Staff

Glad I could help. :)

Please read my Prevention page with lots of info and tips how to prevent this in the future.

And if you want to improve speed/system performance after malware removal, take a look here.

Extra note: Make sure your programs are up to date - because older versions may contain Security Leaks. To find out what programs need to be updated, please run the Secunia Software Inspector Scan.

Happy Surfing again!

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