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corvetteguy

How to Dissapoint a new customer

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I installed  (what I thought was free mb) a few months

ago and everything was fine. Except I was somehow treated to

a trial version of Premium.  A week ago I got the first firefox crashed tab.

and a pop up from Malwarebytes exploit encountered.

Then almost every session it crashed.  Then ie started crashing.

COMON DENOMITER  MALWAREBYTES.

I uninstalled mb and returned to normal.

Decided that it was the premium mb . and an hour ago installed mb

FREE???? again. Saw the premium trial message again and opened firefox

IMMEDIATE TAB CRASH.

If this is how you treat you Premium customers.  I DON'T WANT TO BE ONE....

BYE

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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@corvetteguy I am sorry to hear you having issues with Malwarebytes. The article @exile360 linked should allow you to put Malwarebytes in to Free mode.

Also, I have a feeling that the anti-exploit module might be misconfigured and causing a conflict with Firefox. If you decide to keep the trial of Premium running, can you check that the Anti-exploit settings are set to their proper defaults? Here is a screenshot of that with focus on two settings that if changed will cause recent versions of Firefox to crash due to changes Firefox has made to their web browser.

Malwarebytes Exploit Settings.png

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My exploit problem has gone away.

 

I no longer have the crashed tabs problem as my Free Trial

has ended and I am in free mode.

I guess if you wait long enough any problem goes away.

 

 

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10 hours ago, corvetteguy said:

My exploit problem has gone away.

 

I no longer have the crashed tabs problem as my Free Trial

has ended and I am in free mode.

I guess if you wait long enough any problem goes away.

 

 

Problem went away BECAUSE your in free mode

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