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I have a Windows 10 Home device that I am trying to assist the user to resolve an issue.  The user is getting "The Requested Resource is in use" error, especially when she tries to run any EXEs.  After a quickly look over, I noticed that she has Svcvmx.exe running and that it is in %UserProfile%\AppData\Local\ntuserlitelist\.  It is blocking the ability to run any cleaner programs such as (MalwareBytes AntiMalware), starting the anti-virus program, etc.  The only program that I have been able to run, so far is MBAR and it finds this and other items quickly, however it currently shows 7195 Malware Found, but is stuck in the "Not Responding" state.  Any ideas?

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Hello danielmitchell and welcome to Malwarebytes,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thanks,

Kevin

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Thanks

 

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