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Real Time Protection will not turn on


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Hi,

My real time protection is not staying on. When I attempt to turn it on, it says, "starting" and then turns off again. I downloaded FRST and mb-check and followed the instructions from another related post so here is the zip. If you can tell me how to resolve this issue that would great.

Thank you

mb-check-results.zip

Edited by thefisherman
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Solution

Hello and Welcome

You are using version 3.3.1 which had issues with some of the Real Time Protection modules not working... Those issues were resolved with the latest version.  Simply download and install the latest version.

Download the Latest MB3 v3.4.4.2398 CU 1.0.322 from ->>RIGHT HERE<<-

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  • 1 month later...
  • Staff

Greetings,

Please do the following:

Please open an administrative command prompt by clicking START and typing services.msc and pressing Enter
In the Services window, scroll down the list until you find Windows Management Instrumentation and double-click on it
Make certain the Startup type: is set to Automatic, and if it isn't, set it to Automatic via the provided drop-down menu then click Apply and click the Start button to start the service.

If that failed or the Windows Management Instrumentation service was not listed, proceed with the following:

Tweaking.com Windows Repair All-in-One

  • Download Tweaking.com Windows Repair from here and install it or if you would prefer, you may instead download and extract the portable version from here
  • Once installed or extracted, launch Repair_Windows.exe
  • Click on the Repairs - Main tab
  • Click on the Open Repairs button
  • Once it displays the list of repairs, click the checkbox next to All Repairs so that everything listed is UNCHECKED
  • Now, click the checkbox next to Repair WMI so that it is checked
  • Click on the Start Repairs button at the bottom
  • Once it completes, allow it to restart your system

Once that's done, see if Malwarebytes now works properly.  If that was not the issue and the Windows Management Instrumentation service is already running normally, then please do the following so that we might take a look at what's going on with your Malwarebytes installation:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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