Arsenal123 Posted March 22, 2018 ID:1226348 Share Posted March 22, 2018 hello today i update to v3.4.4 and when i restated the icon had changed and when i click on it i get the following messages it also does not appear in my list of programmes to uninstall/change I'm using windows 7 (64 bit) my laptop is an dell inspiron n7110 Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 22, 2018 Staff ID:1226349 Share Posted March 22, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution Firefox Posted March 22, 2018 Solution ID:1226351 Share Posted March 22, 2018 Seems like you upgrade did not go smoothly... simply download the latest version and install it. Download the Latest MB3 v3.4.4.2398 CU 1.0.322 from ->>RIGHT HERE<<- Link to post Share on other sites More sharing options...
Arsenal123 Posted March 22, 2018 Author ID:1226359 Share Posted March 22, 2018 worked thanks Link to post Share on other sites More sharing options...
Firefox Posted March 22, 2018 ID:1226360 Share Posted March 22, 2018 Glad to hear that worked for you... your quite welcome Link to post Share on other sites More sharing options...
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