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[ RESOLVED ] Malwarebytes Premium 3.4.4 freezing computer

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It appears Malwarebytes is causing my computer to stop responding shortly after bootup.   If I quit Malwarebytes immediately after it starts, the computer doesn't freeze.  But, if I let it run then the computer stops responding within a few seconds.   If I uninstall Malwarebytes, the computer boots normally and doesn't freeze.  I've tried uninstalling and re-installing Malwarebytes, but the problem comes back.  If I quit Malwarebytes immediately after it loads, then wait awhile and restart it manually, everything seems ok.   I've run the diagnostic tools as recommended, and I'm attaching the files.

mb-check-results.zip

Addition.txt

FRST.txt

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
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    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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Greetings and welcome,

I believe I have an alternative solution to the issue that should resolve it based on the information you've provided.  Open Malwarebytes and go to Settings>Protection and scroll down to Startup Options and enable the Delay Real-Time Protection when Malwarebytes starts and set it to something like 60 seconds to see if that resolves it.  If it doesn't, go ahead and adjust the setting, increasing the delay time incrementally until you find the shortest amount of time that prevents the issue from occurring.  If 60 seconds does work, you can also try decreasing the amount of time for the delay setting until you find a timing that is the shortest possible while still preventing the freeze from occurring that way you're without protection as little as possible.

Please let us know how it goes.

Thanks :) 

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If the above doesn't work, can you try disabling Web Protection under Settings -> Protection to see if the issue goes away as well? Thanks

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I've played with the various real time protections in 3.4.4, and the only one that prevented my Chrome lockup was the switch for Ransomware protection.   The other switches and delays made no difference whatsoever, but disabling Ransomware Protection eliminates the Chrome and system lockups for me.

So here are screens of my settings:

Capture1.JPG

Capture2.JPG

Capture3.JPG

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I can confirm this issue as well as that turning off Ransomware protection resolves it.

Edited by nikpal

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I just installed this new version MB 3.4.5, and it does indeed seem to fix the freezing of Chrome/system with Ransomware turned on.

I'll have to bang on it some more, but by now I was locked up with 3.4.4.

Thank you!

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15 hours ago, nikhils said:

Thank you for the feedback @bohicaIL.

Keep testing it and let us know what you think.

This version looks solid to me- fixes the freeze and seems to work well.   Thanks again.

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After Installing the Updated MB 3.4.5 I now don't get freezing but I now get BSOD on several occasions on Windows 10 Pro. I then uninstalled MB in safe mode using mb-clean-3.1.0.1031. Restarted after it was completed, Reinstalled mb3-setup-consumer-3.3.1.2183 and the problem has vanished. 

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21 minutes ago, JeffACR73 said:

After Installing the Updated MB 3.4.5 I now don't get freezing but I now get BSOD on several occasions on Windows 10 Pro. I then uninstalled MB in safe mode using mb-clean-3.1.0.1031. Restarted after it was completed, Reinstalled mb3-setup-consumer-3.3.1.2183 and the problem has vanished. 

Great, thanks for the update and glad the MB-Clean process worked well for you.

Cheers

 

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