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That off/on fix doesn't work for me. I get this issue whenever there's a version update to Malwarebytes. Any other suggestions on a fix?

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PipCranbrook,

Please try this and see if this fixes your problem.

Close MalwareBytes in your systray.

Open MalwareBytes back open and make sure option is on and then reboot your computer.

Here's the post below:

 

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Thanks for the suggestion but it doesn't work for me. After reboot there is still no Malwarebytes presence in the context menu.

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Hello @PipCranbrook

I attached a file for you (export_key.zip). Extract it and run the "export_key.bat" that is inside. It'll create a "reg_key.txt" on your Desktop, please upload that file for us to look over. 

Also--Could you get us some logs to look over. 

How to get logs:

Spoiler

 

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

 

 

export_key.zip

Edited by vbarytskyy

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@khanmein

Perhaps you would be best starting your own thread and posting the requested logs - it would then be much easier for the experts here to help you, as you seem to have a few issues judging by the posts you have made. 

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You seem to be missing a vital file needed by Malwarebytes...

Clean Install should solve your issues.

Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322)

Here are the steps to Download and run the MB-Clean Tool

  • Download MB-CLEAN Tool
  • Please Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
  • Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process

  • Once the cleanup process is completed, a prompt will appear asking for a reboot:
    • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

  • Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

  • NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322)

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3 minutes ago, khanmein said:

@Firefox Thanks & greatly appreciated. 

Your welcome! Did that fix your issues?

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On ‎3‎/‎23‎/‎2018 at 9:46 AM, khanmein said:

@Firefox Yeah, I forced to clean install again. 

Glad to hear that fixed it for you, if you encounter any other issues don't hesitate to post...

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21 minutes ago, PipCranbrook said:

@Firefox

 

Ok that worked for me too but my question is why do I have to go through this process every time there's an update to the program? This isn't the first time this has happened.

mb-clean-results.txt

Glad that worked for you... as to why it happens to you every time, that is hard to say without looking at logs for your systems.

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