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White Bar Over UI in Safe Mode


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Our technicians have noticed this on multiple Windows 10 machines we service. If the system is running in Safe Mode (with and without Networking), there is a white bar covering part of the UI towards the top (see attached image). This bar covers the Dashboard button, the result count of a scan, and the tabs when under Settings. Does not reproduce in normal mode. I have not been able to reproduce it on a Windows 7 VM (don't have a 10 VM to test currently).

The machine that this was screenshot on was running Windows 10 Version 1709 (Build 16299.248), but we have seen it on multiple Windows 10 machines with the latest build numbers.

I have also attached the MB-Check archive from a sample machine (that is super duper infected).

Malwarebytes safemode.PNG

mb-check-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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