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arleetel

mbam 3.4.4.2398 crashed google chrome

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This happened on windows 10 computers. Restarting the computer gave me a blue screen, scrolling points and a white cursor, in the end I succeeded to get it starting normally. I immediately uninstalled mbam and chrome was "normal" again. I did not have that happening on windows 7 but ..... the component update was : 1.0.4418, anyway I uninstalled mbam in order to avoid further problems. I was not able to even open malwarebytes to uncheck whatever protection.

Don't know but could it be the component update that is the culprit ?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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-The Malwarebytes Forum Team

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Thanks. if you're willing to install 3.4.4 again and perform the follow testing, please do as we'll need this information to troubleshoot what's going on.

  1. Press the Windows Key to bring up your start menu
  2. Type view advanced system settings and click on the top option which should be named the same
  3. On the page that comes up, under the Startup and Recovery section, click on Settings...
  4. Near the bottom, in the Write debugging information section, change the first option to Complete Memory Dump
  5. The path below it should read %systemroot%\MEMORY.DMP
  6. Re-install Malwarebytes 3.4.4 and reproduce the issue
  7. Once the computer crashes and comes back up, you can disable Web Protection as this is most likely what's causing the issue
  8. Look for your crash dump in C:\Windows\MEMORY.DMP and move it to your desktop
  9. Use wetransfer.com to upload the file and generate a download link
  10. Please post the download link here

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@dcollins : thanks for your answer. I panicked when all this happened I really thought the laptop would never start again, the computer well this is an old one and recovered surprisingly after uninstalling malwarebytes.Going through this all again : no thanks.

Some time ago  there was a faulty update and again lots of time to recover. I'm a bit disappointed with malwarebytes continuous problems, I reverted to the 3.3.1 version with all protection enabled. The thing is the 3.4.4 version worked for .... about 3 days.

People at malwarebytes : please make a version that works for all systems, no more crashes ! 

 

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