rayp Posted March 20, 2018 ID:1225566 Share Posted March 20, 2018 Can't run threat scan no can't include a Log file. 2 other logs attached FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 20, 2018 Staff ID:1225567 Share Posted March 20, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution Firefox Posted March 20, 2018 Solution ID:1225569 Share Posted March 20, 2018 (edited) Hello and Welcome... you are actually on an older version of Malwarebytes. Run the steps below to get a clean install of the latest version. Let's try to get a clean install of the current version (currently version 3.4.4.2398 CU 1.0.322) Here are the steps to Download and run the MB-Clean Tool Download MB-CLEAN Tool Please Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process Once the cleanup process is completed, a prompt will appear asking for a reboot: Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended) NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <- (currently v3.4.4.2398 CU 1.0.322) Edited March 20, 2018 by Firefox Link to post Share on other sites More sharing options...
rayp Posted March 20, 2018 Author ID:1225570 Share Posted March 20, 2018 Thanks very much for your quick reply. I will give it a try tomorrow. Right now I'm about ready for bed. Ray Link to post Share on other sites More sharing options...
exile360 Posted March 20, 2018 ID:1225629 Share Posted March 20, 2018 If that does not work, please try running Malwarebytes Anti-Rootkit BETA by downloading and installing it from here. If it won't work in normal mode, please try it in Safe Mode with Networking. Link to post Share on other sites More sharing options...
rayp Posted March 22, 2018 Author ID:1226446 Share Posted March 22, 2018 OK That did it, Thanks again for the help. Did not need to run the Anti-Rootkit app. Ray Link to post Share on other sites More sharing options...
Firefox Posted March 23, 2018 ID:1226495 Share Posted March 23, 2018 5 hours ago, rayp said: OK That did it, Thanks again for the help. Your welcome, glad that worked out for you. Happy to help Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now