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For the life of me I cant get malware bytes to work. I have tried several options to get it working and using other programs to scan and everything.

I even used the MB check program and none of the options worked. they would fail after creating these huge folders.I was also unable to get inherit to run as well

if that provides any useful into.

 

I am attaching logs I got from OTL and FRST and if any others are needed please let me know.

FRST.txt

OTL.Txt

Addition.txt

Extras.Txt

mb-check-results.txt

Edited by danielp1213

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Hi danielp1213 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

a6csRll.pngMalwarebytes Anti-Rootkit Beta

  • Download Malwarebytes Anti-Rootkit Beta and extract it to your desktop (MBAR will be launched shortly after the extraction)
  • Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next
  • Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while)
  • Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required)
  • After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt
  • Copy/paste the content of that log in your next reply

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3 hours ago, Aura said:

a6csRll.pngMalwarebytes Anti-Rootkit Beta

  • Download Malwarebytes Anti-Rootkit Beta and extract it to your desktop (MBAR will be launched shortly after the extraction)
  • Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next
  • Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while)
  • Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required)
  • After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt
  • Copy/paste the content of that log in your next reply

 

Well I did just that and here is the log for it! I'm not going to try and install MB or other programs until I get the green light!

mbar-log-2018-03-18 (22-16-46).txt

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Now you should be able to install and run a scan with Malwarebytes :)

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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Hi danielp1213,

Are you still with me?

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18 hours ago, Aura said:

Hi danielp1213,

Are you still with me?

Hey Aura,

Sorry for not responding! I finally was able to install malwarebytes and it is up and running! it looked like there was some virus or malware that was tampering with the registry but thankfully it is not fixed!

Thank you so much for your help!

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That's good news :) Though would you mind staying with me until I declare you clean? That infection (SmartService) drops a lot of stuff on your system, and I would like to clean it all so you don't end up having to deal with its remnants in the future.

Can you provide me the log from the Malwarebytes log you ran?

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6 hours ago, Aura said:

That's good news :) Though would you mind staying with me until I declare you clean? That infection (SmartService) drops a lot of stuff on your system, and I would like to clean it all so you don't end up having to deal with its remnants in the future.

Can you provide me the log from the Malwarebytes log you ran?

 

MB.txt

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Good! Now let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

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for Rogue killer:

(I manually deleted the PUP honey. It was something in installed but didn't use. )

RogueKiller V12.12.9.0 (x64) [Mar 19 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : Daniel [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Delete -- Date : 03/23/2018 11:46:14 (Duration : 00:33:39)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 0 ¤¤¤

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 [Too big!] ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 2 ¤¤¤
[PUP.Gen0][Chrome:Addon] Default : Honey [bmnlcjabgnpnenekpadlanbbkooimhnj] -> ERROR [2]
[PUM.SearchPage][Chrome:Config] Default [SecurePrefs] : default_search_provider_data.template_url_data.keyword [google.com_] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD1002FAEX-00Y9A0 +++++
--- User ---
[MBR] fa3beeaf8c26d45dee07c4823933506b
[BSP] b6a0f118dae0af503bf74ac2ae4e5ab7 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 333867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 683761664 | Size: 300000 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1298161664 | Size: 319999 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: KINGSTON SH103S3240G +++++
--- User ---
[MBR] 522b466c95515af24b76a03d13090e38
[BSP] 0b3ebf983583aa0ec137cffc3203b13a : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 393 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 806912 | Size: 226746 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 465182720 | Size: 1796 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive2: WD My Book 25EE USB Device +++++
--- User ---
[MBR] b749ca3279980e04af4acfc8f6e210f5
[BSP] 7fd284fb52c67c795cf1eb3c56d573d7 : Empty MBR Code
Partition table:
0 - My Book | Offset (sectors): 2048 | Size: 3815445 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )
 

 

and for adw cleaner

# AdwCleaner 7.0.8.0 - Logfile created on Fri Mar 23 18:38:41 2018
# Updated on 2018/08/02 by Malwarebytes 
# Database: 02-08-2018.1
# Running on Windows 10 Pro (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [1155 B] - [2018/3/18 21:47:0]
C:/AdwCleaner/AdwCleaner[C1].txt - [1290 B] - [2018/3/18 22:48:51]
C:/AdwCleaner/AdwCleaner[S0].txt - [944 B] - [2018/3/18 21:46:5]
C:/AdwCleaner/AdwCleaner[S1].txt - [1077 B] - [2018/3/18 22:48:43]


########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt ##########

Edited by danielp1213

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Awesome :) Now run a new scan with FRST and provide me a fresh set of logs. I'll look for remnants.

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iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

fixlist.txt

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Hi danielp1213,

Are you still with me?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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