Nagging Popups

[LadyFitzgerald]

Is there any way to reduce the frequency of the popups nagging me to upgrade to the latest program version? In the past, I have encountered program and OS updates/upgrades that sometimes were buggy as a flophouse bed (Malwarebytes Premium is no exception) so I now always wait a while before downloading and installing. The frequent popups I've been getting are annoying! Once or maybe twice a day is more than enough. Several times an hour is unnecessary and inexcusable!

Edited March 18, 2018 by LadyFitzgerald

[Malwarebytes]

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[Access Denied]

Have you tried turning these settings off?

 

EDIT: the latest version works great for me and lots of others. 3.4.4.2398 is what I have

 

 

 

Edited March 18, 2018 by Access Denied
adding more

[LadyFitzgerald]

Rather drastic but that did the job. I made an entry on my calendar to check later to see if there are any reported problems.

Thanks!

Edited March 18, 2018 by LadyFitzgerald

[Access Denied]

Glad it worked for you. 

[LadyFitzgerald]

Actually, it turns out it didn't work. it reduced the frequency somewhat but I'm still getting the obnoxious things.

[dcollins]

Can you post a screenshot of the message you're seeing so we can verify what message it is?

[LadyFitzgerald]

This is the one I'm still getting. I was getting another one but, at least, I don't get it anymore.

 

[Firefox]

Did you already install the latest version?  Did you click on Install Now?  With this particular message its going to keep asking you to upgrade because it already downloaded the new installer package and its waiting to be installed.

When I see this and I don't want to install it just yet, the only solution I found was to go and delete the installer file that was downloaded.

[exile360]

Yes, you can delete or even just move the installer to another location and that should eliminate the prompt to install, at least until it is downloaded again (which you can prevent via the above settings shown in one of the replies from the user Access Denied above).

I will report the issue with the frequency of upgrade alerts to the Product team for review and hopefully the will address it in a future release.

[LadyFitzgerald]

Where the heck is the installer located so I can delete the blasted thing? I'm about ready to drop Malwarebytes because it has become so darned intrusive and has too many false hits.

Another question: when I turn off Application Updates, will that also turn off definition updates?

Edited March 20, 2018 by LadyFitzgerald

[dcollins]

@LadyFitzgerald the installer should be found in the C:\ProgramData\Malwabytes\mbamservice\instlrupdate. Note that to delete the file, you will need to turn off self-protection in Malwarebytes under Settings -> Protection. The option is near the bottom.

And no, disabling that setting will not disable the database updates, that's a different setting that can be found on the Settings -> Protection page

Edited March 21, 2018 by dcollins

[LadyFitzgerald]

12 minutes ago, dcollins said:

@LadyFitzgerald the installer should be found in the C:\Program Files\Malwabytes\mbamservice\instlrupdate...

Your path is wrong. When I go to C:\Program Files\Malwarebytes, the next folder is Anti-Malware which doesn't contain mbamservice. I can't find instlrupdate anywhere in that last folder.

I'm using Win 7, if that makes a difference.

[Firefox]

The correct path is here:

C:\ProgramData\Malwarebytes\MBAMService\instlrupdate

[LadyFitzgerald]

5 minutes ago, Firefox said:

The correct path is here:

C:\ProgramData\Malwarebytes\MBAMService\instlrupdate

The details will get you every time. I've deleted the annoying thing and now, time will tell if that worked.

Thank you.

[Firefox]

Your welcome, that should solve it for now at least until it downloads the installer again...

[dcollins]

I've updated the path above in case anyone comes across this post later, sorry for the confusion and thanks for Firefox for pointing out the right path

[LadyFitzgerald]

Unfortunately, I'm still getting the misbegotten nag notices. I swear, Malwarebytes is getting to be malware!

[Firefox]

@LadyFitzgerald did you check the path again to see if the update got downloaded again? If it did you will have to repeat the steps, and also turn off the feature under Settings -> Application Tab -> Application Updates -> Automatically download and install application component Updates, as well as Notify me when full version updates are available.

[LadyFitzgerald]

No, I'm just sick and tired of messing with this annoying mess. Seriously, pretty much the only reason I even use Malwarebytes anymore is I have four lifetime licenses. There is no way I would pay annually for the mess it has become.