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Problem after change system


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Hi!

I bought licence key on g2a.com and reinstalled my old win7 to new shiny win10 and when trying register program throws dialog windows with maximum licence been achieved! Right I bought 1 computer licence, but this is same computer. How can I change it to my new system. When I'm loggin to my Malwarebytes account there is writen that I have no licence registered. 

What shoud I do? Demend money back or if I proof transaction with reseller - registration will be completed.

Rafal

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Solution

Greetings,

I'm sorry you're having problems with getting Malwarebytes 3 to activate with your license key.  The quickest way to get help with this issue would probably be to contact Support directly via one of the options on this page (live chat should be available currently, which would probably be the most expedient).

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  • 2 weeks later...

Hi!
 

I got  ticket number 2262291 some days ago and no answer until today. I have 3 days left to use the trial version, and after that I will be forced to look around for an alternative program. I do not want to partake because I think your job is the best in the world but if it comes to customer service, I can not say anything good at the moment. 20 people (perhaps potential clients) of my friends are very interested in your the reaction. Most of them already said a few days ago that you do not care about your clients. I am asking you once again for an answer to the question:
Have I purchased a legal product or have I been cheated? The time to cancel the transaction has long gone, so I am waiting patiently.

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