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Sneaky_Polar_Bear

BSOD, new dell desktop

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My computer crashes about once per day and it is a new computer... Only weird thing that I can think of is that I am running a giant TV as a monitor, tbh if that is the issue, I can just get reasonable monitors instead.

 

New Dell xPS 8920 Desktop (link to full description idk if helpfull)

swapped default graphics for EVGA GeForce GTX 1050 Ti SC

As I am new to this forum I am not sure how to tag propperly, so please let me know if I need to learn and update the Tagging for this post to be seen by the right people.

TYVM in advanced for your help

perfmon.zip

SysnativeFileCollectionApp.zip

Edited by Sneaky_Polar_Bear
fixing title

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Your UEFI/BIOS (version 1.0.4) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.  NOTE:  Lot's of Windows Update failures in the WER section of the MSINFO32 report.

Many errors (WER section again) with Tactical Monsters.exe  Probably not associated with BSOD's - but would suggest making sure it's compatible w/W10 and then uninstall it and replace it with a freshly downloaded copy.

I'd start by running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html
After that's done (let it generate a couple of crashes), then start with these free hardware diagnostics:Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums


2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
[**************************Fri Mar 16 11:07:29.839 2018 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\031618-24031-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:1 days 19:03:58.866
Probably caused by :memory_corruption
BugCheck 1A, {402, ffffd70f33a9d158, 60ede9880, ffffae80001d57a8}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000000402, The subtype of the bugcheck.
Arg2: ffffd70f33a9d158
Arg3: 000000060ede9880
Arg4: ffffae80001d57a8
BUGCHECK_STR:  0x1a_402
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600
  BIOS Version                  1.0.4
  BIOS Release Date             02/23/2017
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8920
  Baseboard Product             0VHXCD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Fri Mar 16 11:07:29.839 2018 (UTC - 4:00)**************************
MpKsl30d87151.sys                             Mon Feb 27 20:54:41 1989 (2409FBE1)
intelppm.sys                                  Thu Sep 22 06:43:11 2011 (4E7B113F)
L1C63x64.sys                                  Sun Mar 31 23:15:17 2013 (5158FBC5)
ibtusb.sys                                    Thu Sep 29 14:10:47 2016 (57ED5927)
IntcDAud.sys                                  Tue Oct  4 23:09:30 2016 (57F46EEA)
igdkmd64.sys                                  Fri Nov 11 14:21:37 2016 (58261A41)
TeeDriverW8x64.sys                            Tue Mar 14 09:00:13 2017 (58C7E95D)
RTKVHD64.sys                                  Tue May  2 10:12:59 2017 (590893EB)
Netwtw04.sys                                  Sun Jun  4 04:07:26 2017 (5933BFBE)
iaLPSS2i_I2C.sys                              Wed Jun 14 00:00:59 2017 (5940B4FB)
iaLPSS2i_GPIO2.sys                            Wed Jun 14 00:01:22 2017 (5940B512)
nvhda64v.sys                                  Thu Sep 14 05:55:42 2017 (59BA521E)
nvlddmkm.sys                                  Fri Oct 27 11:49:39 2017 (59F35593)
intelide.sys                                  ***** Invalid 2016 Invalid 2016 Invalid


MpKsl30d87151.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys

 



 

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I am still working through stuff, but this is what I have so far:

-updated bios from 1.0.4 to version 1.0.15 (latest)

-Searched for windows updates and found one, but it failed to install (x3) error was (0X800f081f)

-Uninstalled TacticalMonsters.exe (dont need it)

-Tried to run Driver Verifier (set everything up as specified), but my system would not make it past boot without BSOD and so I had to do a system restore.

-Downloaded and ran memtest86 (results are attached) *it failed and aborted prematurely on the first run through due to "too many errors"*

 

I am working on setting up ubcd on a usb drive (but am still zeroing it from memtest because i only have a 64gb drive lol)

 

*I will continue working through the list of hardware diagnostics

memtestResults.zip

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As the system failed MemTest, now it's time to test each stick individually in slot 1 (you pick which is slot 1)
Then, take one of the sticks that passed in Slot 1 and test it in all of the other slots (to test and see if a slot is bad)
Let us know the results (but the bad sticks will most likely have to be replaced).
 

ZIp up and upload the contents of the C:\Windows\Minidump directory
If you can't zip it there, copy the contents to your Desktop and zip it up there - then upload it with your next post.

Which update failed to install?

Try both Driver Verifier and the Windows Update once you've figured out (and removed) the bad RAM stick(s).
 

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I am still working through stuff, but this is what I have so far:

-updated bios from 1.0.4 to version 1.0.15 (latest)

-Searched for windows updates and found one, but it failed to install (x3) error was (0X800f081f)

-Uninstalled TacticalMonsters.exe (dont need it)

-Tried to run Driver Verifier (set everything up as specified), but my system would not make it past boot without BSOD and so I had to do a system restore.

-Downloaded and ran memtest86 (results are attached) *it failed and aborted prematurely on the first run through due to "too many errors"*

 

I am working on setting up ubcd on a usb drive (but am still zeroing it from memtest because i only have a 64gb drive lol)

 

*I will continue working through the list of hardware diagnostics

 

--continued

-ran crystal mark (no failures, said all was good)
-ran furmark (15 minutes) stabilized at 66 deg C.
-Attempted to run windows safety scanner, (full scan) got about half way through and then BSOD (Kernel_Security_Check_Failure).  There were not infected files seen prior to the crash.  I can run again if nec.
-Ran prime95 for an hour, will run overnight tonight when I finish work. (i did not see any errors and no crashes occured)
-Ran video memmory test and it failed log is attached.

BSODs have been happening a lot today (I think that is the point of a lot of this) here are the 3 stop codes that i have seen:
-MEMORY_MANAGEMENT
-QUOTA_UNDERFLOW
-KERNEL_SECURITY_CHECK_FAILURE

videoMemTest.zip

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Found the bad memory stick and pulled it (i had 64, but can run on 48 just fine for now). So i just left it out and have a replacement on order.  I ran a full memtest on the 3 and had 4 passes with no errors.

Then I tried driver verifier again and again got bluescreen before load (but it seemed later this time, not sure if possible or true).  The error code was DRIVER_IRQL_LESS_OR_EQUAL.  I had to do a system restore again.

I tried windows update again and got the same failed install, here is the message: 2018-03 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4089848) - Error 0x800f081f

 

attached in the minidump

Minidump.zip

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Analysis:
The following is for information purposes only. 
The following information contains the relevant information from the blue screen analysis: 
**************************Thu Mar 29 23:47:46.938 2018 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\032918-23843-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 0:00:53.741
*** ERROR: Module load completed but symbols could not be loaded for L1C63x64.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for afd.sys
Probably caused by :memory_corruption
BugCheck D1, {ffffc6076cdcade0, 2, 0, fffff80882cc7101}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments: 
Arg1: ffffc6076cdcade0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80882cc7101, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  dasHost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
CPUID:        "Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600
  BIOS Version                  1.0.15
  BIOS Release Date             02/23/2018
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8920
  Baseboard Product             0VHXCD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 


3rd Party Drivers:
The following is for information purposes only. 
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box: 
**************************Thu Mar 29 23:47:46.938 2018 (UTC - 4:00)**************************
intelppm.sys                                  Thu Sep 22 06:43:11 2011 (4E7B113F)
L1C63x64.sys                                  Sun Mar 31 23:15:17 2013 (5158FBC5)
ibtusb.sys                                    Thu Sep 29 14:10:47 2016 (57ED5927)
IntcDAud.sys                                  Tue Oct  4 23:09:30 2016 (57F46EEA)
igdkmd64.sys                                  Fri Nov 11 14:21:37 2016 (58261A41)
DDDriver64Dcsa.sys                            Wed Jan 11 10:28:26 2017 (58764F1A)
TeeDriverW8x64.sys                            Tue Mar 14 09:00:13 2017 (58C7E95D)
DellProf.sys                                  Mon Apr  3 14:48:04 2017 (58E298E4)
RTKVHD64.sys                                  Tue May  2 10:12:59 2017 (590893EB)
Netwtw04.sys                                  Sun Jun  4 04:07:26 2017 (5933BFBE)
iaLPSS2i_I2C.sys                              Wed Jun 14 00:00:59 2017 (5940B4FB)
iaLPSS2i_GPIO2.sys                            Wed Jun 14 00:01:22 2017 (5940B512)
nvhda64v.sys                                  Thu Sep 14 05:55:42 2017 (59BA521E)
nvlddmkm.sys                                  Fri Oct 27 11:49:39 2017 (59F35593)
 


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

One of the memory dumps isn't complete.

The complete one could either be hardware related, or networking related.
Please turn off Driver Verifier for now.  To do this, open up verifier.exe and select "Delete existing settings", then click on the "Finish" button in the lower right corner of the Window.  Reboot for changes to take effect.
Continue with the hardware diagnostics.  Rerun malware detection, Prime95, and video memory tests (and complete the rest of the tests).  No need to rerun MemTest

As for the networking, download a fresh copy of the latest, W10 compatible wired networking driver for your system from the Dell support website.
Then....
- uninstall the current wired networking software through appwiz.cpl (or Settings...Apps & Features)
- reboot
- install the freshly downloaded software for the wired networking driver

Then monitor for further BSOD's

 


 

 

 

 

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