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Running v3.31 on Windows 10 Pro:

Scenario 1)  Settings / Application Tab -> Click "Install Application Updates"
Result 1)  "Network Error.  Unable to contact update server.  Please check your internet connection."

Scenario 2)  Dashboard / Scan Status section -> Click Update:  "Check for updates"
Result 2)  "Network Error.  Unable to contact update server.  Please check your internet connection."

Scenario 3)  Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years.  Effective Date:  3/29/2017, Expiration Date:  3/28/2019.  Product appears to be trial version.
Result 3)  Product appears to be in Trial mode.  "You're running Malwarebytes Free.  Upgrade to Premium to get Real-Time Protection from ransomware and other threats."  "Upgrade Now" button is visible immediately below this message.  Orange "Upgrade Now" button is visible at top right of dialog.  Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only".

Scenario 4)  Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years.  Effective Date:  3/29/2017, Expiration Date:  3/28/2019.  Click "Activate License" button.  Activate Your License dialog displays.  I enter License Key, receive green check mark to right of data entry field.  I click blue "Activate License" button.
Result 4)  "Network Settings.  Unable to contact license server.  Check your network settings or contact your system administrator for help."

Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now.

What now?  Uninstall / Reinstall?  Is there a direct link to download v3.4?  Will you push out a fix?

Thanks,

BigBadBill

Malwarebytes Free.jpeg

Malwarebytes Activate License.jpeg

Malwarebytes Unable to contact license server.jpeg

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Hello and Welcome @BigBadBill

Two things here...

First you need to update to the latest version

Download the Latest MB3 v3.4.4.2398 CU 1.0.322 from ->>RIGHT HERE<<-

Second If you still have issues after that then get the requested logs:

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

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Thank you for the direct download link for MB3 v3.4.4.2398 CU 1.0.322.

Downloaded and installed, and worked like a charm, after I reentered my license key.

Good to get such quick support in a forum!

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