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I'm running three PCs with licensed lifetime standalone MBAM 2.2.1.1043 Premium and standalone MBAE which apparently updated itself to v1.12.1.37 on 3/8/18.

Unfortunately this MBAE update broke Firefox 58.0.2 on all three of our PCs. Most of the time Firefox will start to launch but will stop before it has finished loading the toolbar and will just sit there. I see from the beta forum that this update has been problematic for other people as well.

On one PC I uninstalled MBAE and have not reinstalled it yet.

Now the MBAM icon also no longer shows up in the task bar. When I manually launch MBAM the splash screen shows 'no protection' in the Real-time Protection field. In settings both Malware Protection and Malicious Website Protection are enabled. Why is real-time protection not turning on?

I tried re-entering my license ID and my Key but that made no difference.

Should I deactivate and re-activate my license for MBAM to regain real-time protection?

Thanks!

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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You can perform a clean uninstall via the tool AdvancedSetup mentioned above, but rather than allowing it to install the latest version of Malwarebytes, opt out of that option at the end and instead reinstall and reactivate your license for the 2.x version.  If you need the installer for the latest 2.x version of Malwarebytes you may get it from here.

Also, regarding the Firefox issue you mentioned in your first post, I seem to recall that problem being fixed with the latest version of Firefox, version 59 which is now available and out of beta (version 60 is the latest beta according to the sites I checked).

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