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ggeinec

MBAM 2.2.1.1043 - lost real-time protection

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I'm running three PCs with licensed lifetime standalone MBAM 2.2.1.1043 Premium and standalone MBAE which apparently updated itself to v1.12.1.37 on 3/8/18.

Unfortunately this MBAE update broke Firefox 58.0.2 on all three of our PCs. Most of the time Firefox will start to launch but will stop before it has finished loading the toolbar and will just sit there. I see from the beta forum that this update has been problematic for other people as well.

On one PC I uninstalled MBAE and have not reinstalled it yet.

Now the MBAM icon also no longer shows up in the task bar. When I manually launch MBAM the splash screen shows 'no protection' in the Real-time Protection field. In settings both Malware Protection and Malicious Website Protection are enabled. Why is real-time protection not turning on?

I tried re-entering my license ID and my Key but that made no difference.

Should I deactivate and re-activate my license for MBAM to regain real-time protection?

Thanks!

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
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Hello @ggeinec

Please run the MB-Clean process and let me know if that corrects the issue. That should remove the 2.x version and get you updated to the latest 3.4.4 version

Let me know if you still need help after that.

Cheers

Ron

 

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Thanks for responding but I don't want to upgrade to the latest 3.4.4 version.

I want to stick with 2.2.1.1043 for now and get back my real-time protection . . .

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You can perform a clean uninstall via the tool AdvancedSetup mentioned above, but rather than allowing it to install the latest version of Malwarebytes, opt out of that option at the end and instead reinstall and reactivate your license for the 2.x version.  If you need the installer for the latest 2.x version of Malwarebytes you may get it from here.

Also, regarding the Firefox issue you mentioned in your first post, I seem to recall that problem being fixed with the latest version of Firefox, version 59 which is now available and out of beta (version 60 is the latest beta according to the sites I checked).

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You are missing so much from 3.x by using the 2.x version. I would highly suggest you let me help you get the 3.x version working.

 

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