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Newbie needs help!


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Hello everyone,

I have CA on my computer for "complete internet security" yet, my laptop got infested and is now trashed. So, in trying to reload my laptop OS and in the process, Ive started to transferd my files to my desktop computer last night before I went to bed. When I awoke this morning CA found a virus during the transfer in the middle of the night. However, I now have problems with my desktop computer... >grrrr< Here is the HijackThis Log ... can someone please help me!

Thank You- Patricia

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:20:47 AM, on 8/24/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16876)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe

C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe

C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe

C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\ULI5287\ULiRaid.exe

C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe

C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-6.0.1.33\QOELoader.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Registry Mechanic\regmech.exe

C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [uLiRaid] C:\Program Files\ULI5287\ULiRaid.exe

O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [VetStart] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\vetmsg.exe" -r

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"

O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"

O4 - HKLM\..\Run: [cafw] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl

O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe

O4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe

O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-6.0.1.33\QOELoader.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\owner\Application Data\mjusbsp\cdloader2.exe" MAGICJACK

O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\regmech.exe /H

O4 - HKUS\S-1-5-21-606747145-1682526488-682003330-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'tech')

O4 - HKUS\S-1-5-21-606747145-1682526488-682003330-1006\..\Run: [cdloader] "C:\Documents and Settings\tech\Application Data\mjusbsp\cdloader2.exe" MAGICJACK (User 'tech')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab

O16 - DPF: {3A52566B-6018-485B-B713-8B9FF660D8E8} (ilhtrapp Object) - http://dvrlink.net/webdvr/webdvr2.4.9.2_0.0.0.0.cab

O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro2.cce.hp.com/ChatEntry/downloads/sysinfo.cab

O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/...can8/oscan8.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1185312212750

O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab

O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://98.240.241.227/cab/OCXChecker_8198.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {DBAFE6AD-DC14-45DF-A3F7-F8832289A1CD} (DownloadFile Control) - http://65.31.104.113/cab/DownloadFile_8000.cab

O16 - DPF: {EE479A40-C128-40DD-93DA-000556AF9607} (DVRWeb Control) - http://65.26.249.246/CtrWeb.cab

O16 - DPF: {FEC048AB-277A-460C-BF50-1A4193AEF148} (DownloadCenter Control) - http://98.240.241.227/cab/DownloadCenter_8200.cab

O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe

O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe

O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe

O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe

O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe

O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe

O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe

O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe

O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe

O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

--

End of file - 9338 bytes

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  • Staff

Hi Huggie and welcome to Malwarebytes.

What did CA detect??

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply along with a fresh HijackThis log.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

-screen317

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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