Malwarebytes is taking long for a threat scan

[Andria]

My Malwarebytes did a Threat scan, but that was 5 days ago, and it is still on Pre-Scan Operations, and it is now been over 140 hours! I do not know what is going on, but Malwarebytes did this scan on its own.

I have restarted my computer, but it still does this scan.

 

Please help! I dont know what is going on. Do I just wait or what is the issue?

[Malwarebytes]

***This is an automated reply***

Hi,

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[exile360]

Greetings,

I'm sorry the software isn't working correctly for you.  It sounds like the scanner is having problems and the reason it keeps running is because of the default scheduled scan.  For now let's try to stop the scanning so that we can focus on troubleshooting the issue.  Please open Malwarebytes and go to Settings>Scan Schedule and click once on the scheduled scan listed there to highlight it then click the Delete button on the bottom right.

Once that's done, go ahead and try to cancel the scan in the Scan tab and if it still won't stop, go ahead and restart your computer once more and this time the scheduled scan shouldn't start so that you don't have it stuck perpetually trying to start scanning your system.

Now, open Malwarebytes again and go to Settings>Application and locate and click on the Install Application Updates button.  If it offers to download/install a new version of Malwarebytes, follow the onscreen prompts to allow it to do so, restarting if prompted to complete the installation process.

After that's done, if a new version was installed, go ahead and try running a scan once more by opening Malwarebytes and clicking on the Scan button at the bottom of the main tab of the UI (called Dashboard).

If the scan still gets stuck or if you already had the latest version (3.4.4) installed, please proceed with providing the logs requested in the above post below where it says technical issues by following those instructions and attaching the resulting ZIP file to your next reply.

Please let us know how it goes and please provide the requested logs if the issue persists.

Thanks