GDog Posted March 12, 2018 ID:1223428 Share Posted March 12, 2018 (edited) Hello everyone. First Post here for me. Not going to hound or whine for a fix, just looking for a way to deal with this drag on my PC's performance issue. So some details that others might provide are missing here. I've read a lot of posts on this issue, and it seems to be at least a year since a MB Representative said on this Forum that a fix was "in the works". Obviously MB is not interested in fixing this issue or they CAN'T fix it. Either way, if I can't find a workaround to at least deal with it, it will be time for me to find another scanner. I used to leave my PC turned on 24/7 & just locked the screen when finished for the day. Things like system wide malware scans were never a problem as I just scheduled them when I knew I would be away, usually late at night. I no longer leave the PC on. Problem now is that as soon as I turn it on for the day, Malware Bytes (among others) jump immediately into action and gobble up huge portions of my PC’s resources, causing very noticeable and bothersome lags in performance for the things I want to use the PC for. This in spite of a 4.0 GHz, 6-Core CPU, 16GB of RAM and a SSD System drive. A task as simple as just loading a program can take as long as 2-3 minutes where it normally takes only 7-10 SECONDS! My question is this: Is there a FIX for this? If not, is there a way to setup MB to either limit its use of resources (preferred) OR, if that is not possible, set MB to turn off the PC after I *MANUALLY* initiate a scan? Appreciate whatever help anyone can provide, -Gary MB Premium Version: 3.3.1.2183 Component package version: 1.0.262 Update package version: 1.0.4306 Now it Edited March 12, 2018 by GDog Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 12, 2018 Staff ID:1223429 Share Posted March 12, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted March 12, 2018 ID:1223450 Share Posted March 12, 2018 Greetings Please try installing the latest release to see if it fixes the issue for you. You may do so by opening Malwarebytes and going to Settings>Application and clicking on the Install Application Updates button and following the prompts to install the latest version. Once that's complete and you've restarted the system if required to complete the installation process, see if the issue is now fixed. Please let us know how it goes, and if it doesn't work, go ahead and post the diagnostic logs requested in the above automated reply under the section where it says technical issues. Link to post Share on other sites More sharing options...
GDog Posted March 12, 2018 Author ID:1223481 Share Posted March 12, 2018 exile360: Thanks so much for such a prompt reply! I *could* do the "latest release" thing, and normally I would have already done it by now. But the reason I haven't so far is a deliberate hold-back due to the high number of performance complaint posts I have read on this forum. It would seem from reading those that people who upgraded to 3.4 are experiencing the problem even worse than I am. So given their experiences, do you *really* think this might fix my very similar problem??? Please tell me why i should just toss aside those 'warnings' and forge ahead to 3.4? Is there a 3.4 Build that supersedes the versions in those posts that fixes this problem? Has MB announced that the problem has been fixed? Inquiring minds want to know. Thanks again, -Gary Link to post Share on other sites More sharing options...
Max-H Posted March 12, 2018 ID:1223486 Share Posted March 12, 2018 Why not give it a try? I've 2 laptops and a desktop with 4.4.3 without any performance issues. Link to post Share on other sites More sharing options...
exile360 Posted March 12, 2018 ID:1223578 Share Posted March 12, 2018 Yes, there is at least one known issue with the performance of 3.4.4 under some circumstances, however it also contains a very large number of fixes for other bugs and issues in previous versions, including several performance issues related to version 3.3.1 so I would still recommend giving it a try. If it doesn't help you can always uninstall and roll back to a previous version (we can provide a download link for the older version if required). Link to post Share on other sites More sharing options...
GDog Posted March 15, 2018 Author ID:1224424 Share Posted March 15, 2018 Thanks! That's the kind of detail I was looking for. I will give it a try. Tell me something however: I have 3.3.1 installed, but when I right-click on the TaskBar Icon and select 'Check for Updates', MB does not advise me of any Updates. It doesn't do ANYTHING - just tells me "Awesome! You're protected.'" What's up with that? Thanks again, Link to post Share on other sites More sharing options...
exile360 Posted March 15, 2018 ID:1224439 Share Posted March 15, 2018 The option to check for updates from the tray just checks for database updates, not program version updates so that's why it's saying that. To check for application updates you have to open Malwarebytes and go to Settings>Application and click the Install Application Updates button. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 15, 2018 Root Admin ID:1224457 Share Posted March 15, 2018 You can download the latest version directly as a standalone installer too if you like @GDog and install over the top of your current version. I would recommend that you do reboot though even though it won't ask you too. https://downloads.malwarebytes.com/file/mb3/ Cheers Ron Link to post Share on other sites More sharing options...
GDog Posted March 15, 2018 Author ID:1224596 Share Posted March 15, 2018 Thanks everyone! I got the newest version and will be installing it later today. I will report back here if there are any more issues. GDog Link to post Share on other sites More sharing options...
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