Malwarebytes Won't Open

[snoopy2017]

Hi.  Love the program and have relied on it heavily for years with fantastic results.  

Like others, I also noted difficulty in opening mbam (from shortcut or Malwarebytes folder and both user and administrator signons) in Win7.  However, I overlooked trying safe mode.  If it happens again, I will try that.   It has been several times on different computers with different account numbers and current, updated versions of the software. 

In one case, the icon disappeared from the desktop tray as well.  Uninstall including via Revo Uninstaller stalled and seemed frozen.  I finally overwrote the install with a freshly downloaded copy and after some restarts and false starts, it worked fine.  Scan by MBAM Premium as well as MS Security Essentials showed no malware, no rootkits, nothing, nada.   Everything seems to work now, including updates, so this is just FYI.  Pls. keep up the good work, it's so important to so many users!

Pls let me know if you would like logs or other info.

Snoopy2017

Edited March 11, 2018 by snoopy2017
left out safe mode

[Firefox]

Hello and Welcome

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area