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Malware not removing things properly


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Hello Bovrinox,

As we only have one dump file it is difficult to give a definite cause to the system crash, the information from that dump suggests possible hardware, heat or driver issue. The best way forward is to open a thread at "BSOD, Crashes and Kernel Debugging" forum and let @usasma have a look at your issue.

https://forums.malwarebytes.com/forum/160-bsod-crashes-kernel-debugging/

Give link back to this thread, also attach the dump file you`ve posted here. Post back and let me know the outcome...

Thank you,

Kevin

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Hi Kevin,

Thanks, i shall do that. Thought you might also be interested in this. It restarted again today almost immediately after logging in, as before no BSOD. It booted up as per normal, however instead of going straight to windows log in, it gave me a plain blue screen with white writing in the middle saying incorrect username and password. I clicked OK, and then logged in as normal, using the same details. It has created another minidump which i have attached.

I shall pass on this info as you have suggested, thank you ever so much for all your efforts.

Matt

 

031918-26843-01.dmp

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Hiya Matt,

I`m sure your thread will get a response at the other forum, can you do the following :-

Run FRST one more time:

Type the following in the edit box after "Search:".

authenticamd.sys

Click Search Files button and post the log (Search.txt) it makes to your reply.

Thanks,

Kevin

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Yes BSOD forum is where you need to be, the guy helping you there is very good with the kind of faults you have...

I asked for a file search as I have another couple of threads very similar to yours at another website. I wanted to see if the similarities continue with searches... Can you run another search for me if you have time...

Run FRST one more time:

Type or copy/paste the following in the edit box after "Search:".

authenticamd.sys

Click Search Registry button and post the log (Search.txt) it makes to your reply.

Thanks,

Kevin...

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Thanks for that update and log, its sort of strange that recent dumps point at the driver we search for and do not find. The old red herring analogy does come to mind. I`ll keep looking in on your BSOD forum thread and see what the outcome is.

I`ve found many similar BSOD problems such as you are experiencing, none were driver problems. There were a few different endings from breakdown of thermal paste under CPU, faulty CPU. issues with graphics cards and on it goes... never two the same....

catch up later...

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Hey Kevin,

Yeah very peculiar. Thinking of thermal paste etc, my friend has a new cpu for me, and some fresh paste to mount it with. Also an after market cpu cooler, so i shall fit those when i can get the chance, if anything changes after that i shall be sure to let you know!

Thanks for all your help mate

Matt

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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